Office Manager/Care Coordinator - Full-time / Part-time

Job Summary:

The Office Manager is responsible for all areas of Operations; human resources, intakes, clients, caregivers, and scheduling. This individual directly interfaces with clients performing service evaluations, originating service plans, scheduling and supervising care.

Qualifications:
-H.S. Diploma or GED, some college or two years related experience and/or training preferred.
-Experience in home care or knowledge of the healthcare industry preferred.
-Previous management experience.
-Prior scheduling experience preferred.
-Requires proficiency in computer skills including but not limited to MS Office, MS Excel and -Scheduling program.
Have a sympathetic attitude toward the care of the sick and elderly.
-Ability to carry out directions, read and write.
-Maturity and ability to deal effectively with the demands of the job.
-Must possess and demonstrate excellent communication, leadership and organizational skills and customer service techniques.
-Must perform and manage multiple responsibilities concurrently and work well under pressure.

Responsibilities:
-Answers the telephone and performs Intakes.
-Initiates the hiring process for caregivers including processing applications, background screening, testing, interviewing, and reference validation.
-Orients caregivers and maintains current caregiver files in accordance with policies and procedures.
-Records employee information such as personal data, compensation, benefits, tax data, attendance, performance reviews, evaluations, and termination date and reason.
-Occasionally called on to be a caregiver
-Enters maintains and corrects client, employee, payroll, billing and related accounting data into the computer.
-Orders and maintains office supplies, forms and equipment.
-Visits prospective clients/clients after referrals are made to introduce FirstLight HomeCare.
-Schedules shifts by matching caregiver qualifications and availability to client’s needs.
-Supervises caregivers and completes performance appraisals for caregivers at specified intervals. Responsible for employment decisions including hiring and termination.
-Understands and adheres to established FirstLight Home Care policies and procedures.
-Performs initial and ongoing in-home evaluation, caregiver introductions and supervision of services.
-Completes appropriate visit records in a timely manner as per FirstLight HomeCare policy.
-Handles coordination of care for client services.
-Reports changes in client condition to agency employees involved in client’s care.
-Takes calls after hours and weekends to handle emergencies, scheduling issues, and client referrals and intakes.
-May perform continuing and on-going caregiver training.
-Participate in the quality assurance reviews and evaluations of the agency’s services.