Office Assistant

Summary:

Handles all incoming customer lead calls, generating calls to appointments. Participates in hiring process and administrative functions, supporting employees and customers including the completion of office tasks for the office operation.

Responsibilities:

• Handle customer inquiries and follow telephone scripts to persuade potential customers and employee
• Responsible for the supply and intake of lead calls and accurate completion (100%) of the lead card
• Answer all incoming phone calls within three rings
• Assist in New Hire Orientation, new hire paperwork, and the maintenance of employee paperwork processes
• Accurately and consistently document lead process in the sales appointment book
• Follow internal procedures for scheduling and confirming bids
• Confirm prospective customer appointments with a “live” phone call within 24 hours of the scheduled appointment
• Maintain telephone log for all incoming calls other than lead calls
• Maintain adequate inventory levels of supplies
• Responsible for data entry to CIS
• Maintain all business files
• Prepare team member books and assignments for the scheduled day
• Plan and organize customer schedule
• Perform all office functions and other reasonable, related duties as assigned or requested

Qualifications

• High school diploma or GED required
• One to two years of general business experience with customer interface preferred
• Ability to read, write, and speak English fluently
• Basic computer skills including Word and Excel
• Ability to travel on an infrequent basis required (some overnight and air travel)
• Valid driver’s license
• Currently liability insurance on automobile
• Ability to pass criminal background check
• Ability to pass motor vehicles records check
• Ability to pass drug screening