Sandwich Artists

Position Title: SANDWICH ARTIST®
Reports to:  MANAGEMENT

Position Summary:
The Sandwich Artist® greets and serves guests, prepares product, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional customer service is a major component of this position.

Tasks and Responsibilities:

1. Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.
2. Demonstrates a complete understanding of menu items and explains them to guests accurately.
3. Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.
4. Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.
5. Prepares food neatly, according to formula, and in a timely manner.
6. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
7. Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
8. Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning.
9. Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY® Operations Manual.
10. Maintains a professional appearance and grooming standards as outlined in the SUBWAY® Operations Manual.
11. Performs light paperwork duties as assigned.
12. Completes University of SUBWAY® courses as directed.

Prerequisites:

• Education: Some high school or equivalent.
• Experience & Skills: No previous experience required. Ability to understand and implement written and verbal instruction.
• Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

JOB SUMMARY:

This position provides top quality, fast and friendly customer service; cleans and stocks the service area and prepares food items that meet Company and/or brand standards for ingredient quality, quantity, safety and consistency.

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:

JOB DUTIES & RESPONSIBILITIES:

• Customer Satisfaction: Provides excellent customer service in a courteous, friendly and attentive manner.
• Greets customers as they enter the area and thanks customers as they leave.
• Gives assistance and offers suggestions or recommendations to the customer.
• Reports to work on time and follows the dress and appearance code.
• Assists in training other employees on product handling, production and customer service.
• Facility Condition: Maintains the Restaurant facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:
• Sweeps and mops or cleans floors and driveways.
• Dusts and/or washes windows, counters, displays, Restaurant areas and bathrooms.
• Picks up and disposes of trash, litter or debris.
• Cleans/checks equipment including coffee machines; grill, fry or other cooking units; beverage, ice or other refrigeration units; and other machines, tools and work aids used.
• Notifies Restaurant Manager of any equipment failure or maintenance/supply needs.
• Merchandising: Prepares food items according to menus and recipes; maintains proper weights, holding times and temperatures; practices safe food handling procedures.
• Packs all food products in approved containers.
• Maintains adequate stock in food preparation areas and supplies in counter areas; rotates stock properly.
• Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
• Sales Controls: Completes all sales in accordance Company and/or brand standards by entering all transactions at the time of purchase at the correct price using the correct keys/codes, placing all payments collected in the register and making correct change.
• Financial Controls: Keeps accurate cash, sales and inventory control records and accounts for variances. Notifies the Restaurant Manager of any sales, cash or inventory discrepancy. Follows Company and/or brand guidelines for product breakage or spoilage.
• Internal/External Controls: Follows all government laws, health and safety codes, food brand inspection standards, and the Company policies, procedures and standards that apply to the conduct of business. Seeks guidance from the Restaurant Manager and/or appropriate management areas about legal questions or obligations.
• Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Restaurant Manager. Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
• Administrative Controls: Keeps an accurate record of all shift and timekeeping paperwork. May take inventory of supplies and equipment.

JOB REQUIREMENTS:

• Ability to communicate information and ideas so others will understand.
• Ability to deal with customers, unanticipated problems or events using standard procedures.
• Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, grills, ovens or fry stations and other machines or tools.
• Physical Demands: Work requires frequent standing and walking; occasional to frequent bending, stooping or crouching; frequent lifting/carrying of up to 10 pounds and occasional lifting/carrying of up to 50 pounds; and occasional climbing and descending ladders.
• Working Conditions: Work can include variable hours on all shifts, week-ends and holidays. Tasks are generally performed indoors in a temperature-controlled setting but can include exposure to extreme temperatures (both hot and cold), vapors/fumes/food odors, high humidity, noise and household chemicals for short periods routinely and longer periods occasionally. Work may include exposure to high temperature grease, grill/steam units, knives, slicers and slippery floors.