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Office Clerk, Bilingual English/Spanish - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Miami, FL Miami, Florida |
About this job
Role: Office Clerk, Bilingual English/Spanish Assignment : CDO -- Corporate Office Location: Miami, Florida (Blue Lagoon) Humana's dream is to help our members and our own associates achieve lifelong well-being. Use your clinical experience to work with patients and providers in a nontraditional environment where your knowledge will make a difference. Our associates know their work is vitally important; we strive to ensure we provide perfect service with one-on-one member interactions.
Humana's Perfect Service means getting the basics done right, delivering value and quality, providing guidance on needs, and being engaged with our members. We want to help our members make the right choices to live life fully. We begin that process by connecting our members with an associate who cares.
ASSIGNMENT CAPSULE
Be a part of the Clinical world -- make a difference in people's lives. In the Office Clerk /Receptionist role you will provide a wide variety of administrative and operational support services for an assigned area of responsibility including.
Duties and responsibilities may include:
Count or measuremail
Person will be covering for the receptionist every day and whenever they are out on PTO
Responsible for creating/deleting mailboxes as needed
Ensure correct postageis affixed to all outgoingmail and drop-off
* UPS Packages
Operate postage machineand keep supplies i n stock
Ensure all copiers are functional and are stockedwith paper on a daily basis; do maintenance checks and service calls as needed
Replace toners on all copiers and keep supplies i n stock
Restock supply closetwith printing paper, tonersand basic officesupplies
Sort and distribute incoming mail to corporate personnel
Answer phones and greet clientswarmly
Reroute calls to appropriate associate/department
Take and deliver messages
Answer basic inquiries about company
Provides assistance to all departments as requested. These mayinclude but not limited to makingcopies, deliveries, moving furniture, assembling small office furniture, etc.
Assist in organizing office activities/set-up & clean-up before and after meetings
Hang up company policies in common areas
Other duties may be assigned
Role Essentials
High School Diploma
Bilingual-English/Spanish- (fluent level in both, with written and verbal communication skills)
Capacity to maintain confidentiality, work independently and with a team in support of the department
Excellent Customer Service Skills
Excellent organizational and multi-tasking skills
Ability to work in a fast pace environment with professional demeanor at all times.
Must be flexible, compassionate, and have patience at all times aiming towards Perfect Service.
Proficient in Microsoft Office Programs: Outlook, Word, Excel
Ability to type 50-55 wpm
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB and an ACHA Level 2 background check is required for your role.
Flexibility to work the preferable hours for this role, 8:00-1:00 P.M.(EST)
Role requires the ability to lift 25lbs or more pounds on a frequent basis
Role Desirables
Prior experience with Chameleon or E-Clinical Works (ECW)
Microsoft PowerPoint
Experience with Geriatrics
1 year minimum experience in a receptionist role
Reporting Relationships
Reports to Administrative Coordinator
Additional Information
Interview Format
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Montage Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Testing for role
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB and an ACHA Level 2 background check is required for your role.
At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.
Humana's Perfect Service means getting the basics done right, delivering value and quality, providing guidance on needs, and being engaged with our members. We want to help our members make the right choices to live life fully. We begin that process by connecting our members with an associate who cares.
ASSIGNMENT CAPSULE
Be a part of the Clinical world -- make a difference in people's lives. In the Office Clerk /Receptionist role you will provide a wide variety of administrative and operational support services for an assigned area of responsibility including.
Duties and responsibilities may include:
Count or measuremail
Person will be covering for the receptionist every day and whenever they are out on PTO
Responsible for creating/deleting mailboxes as needed
Ensure correct postageis affixed to all outgoingmail and drop-off
* UPS Packages
Operate postage machineand keep supplies i n stock
Ensure all copiers are functional and are stockedwith paper on a daily basis; do maintenance checks and service calls as needed
Replace toners on all copiers and keep supplies i n stock
Restock supply closetwith printing paper, tonersand basic officesupplies
Sort and distribute incoming mail to corporate personnel
Answer phones and greet clientswarmly
Reroute calls to appropriate associate/department
Take and deliver messages
Answer basic inquiries about company
Provides assistance to all departments as requested. These mayinclude but not limited to makingcopies, deliveries, moving furniture, assembling small office furniture, etc.
Assist in organizing office activities/set-up & clean-up before and after meetings
Hang up company policies in common areas
Other duties may be assigned
Role Essentials
High School Diploma
Bilingual-English/Spanish- (fluent level in both, with written and verbal communication skills)
Capacity to maintain confidentiality, work independently and with a team in support of the department
Excellent Customer Service Skills
Excellent organizational and multi-tasking skills
Ability to work in a fast pace environment with professional demeanor at all times.
Must be flexible, compassionate, and have patience at all times aiming towards Perfect Service.
Proficient in Microsoft Office Programs: Outlook, Word, Excel
Ability to type 50-55 wpm
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB and an ACHA Level 2 background check is required for your role.
Flexibility to work the preferable hours for this role, 8:00-1:00 P.M.(EST)
Role requires the ability to lift 25lbs or more pounds on a frequent basis
Role Desirables
Prior experience with Chameleon or E-Clinical Works (ECW)
Microsoft PowerPoint
Experience with Geriatrics
1 year minimum experience in a receptionist role
Reporting Relationships
Reports to Administrative Coordinator
Additional Information
Interview Format
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Montage Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Testing for role
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB and an ACHA Level 2 background check is required for your role.
At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.