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in Warwick, RI
Host/Hostess - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | 615 Greenwich Ave Warwick, Rhode Island |
About this job
Summary of Position:
The Incumbent in this position cheerfully greets and seats all guests and assists in maintaining the overall guest flow. He or she also addresses guests on their departure in a manner encouraging them to return and maintains cleanliness of the entryway and the host/hostess stand.
Essential Duties:
- Greets guests as they enter, accommodating any special needs.
- Offers guests Buzztime game tablet, and explains its applications to those unfamiliar.
- Warmly leads and seats guests when they are assigned a table, accommodating any special needs (boosters, highchairs, disabilities), Asks if it is the guests’ first time to the restaurant and if so, alerts the manager of the guest’s location, and places a red napkin in front of the guest.
- Courteously distributes menus, roll-ups and introduces the server to guests at the time of the seating.
- While returning to the host/hostess stand observes any breaking/bussed/open tables
- Retrieves menus from drop boxes and returns them to the host/hostess stand
- Advises a manager of any guest complaints.
- Answers all phone calls directed to the host/hostess in a courteous, professional and timely manner.
- Calculates the approximate wait time, adding guests to the POS wait list and offering them a pager to alert them when their table is ready, including properly managing guests’ expectations when there is a wait.
- Thanks guests as they leave and invites them back.
- Confirms guest reservations for groups of 10 or more at the start of their shift.
- Advises a manager of guest complaints.
- Performs other functions as time permits and as necessary including, but not limited to:
a. Rolling silverware
b. Cleaning entryway
c. Assisting server
d. Cleaning menus by wiping with sanitizer solution
Other Duties:
Performs other duties and responsibilities as assigned
Confidentiality:
Maintains confidentiality of proprietary information
Conduct:
Represents Mohegan Restaurant (AR), LLC in a professional and courteous manner at all times
Dependability:
Regularly attends and is punctual for work
Supervision Received:
This position reports to the Management
Supervision Exercised:
None
Knowledge, Skills and Abilities:
- Attention to detail
- Interpersonal and telephone skills
- Oral and written communication skills
- Good judgment in resolving problems
- Ability to remain calm and outgoing under pressure
- Ability to respond to emergency situations to avoid immediate danger to self and others
- Ability to speak clearly and listen attentively to guests and other team members
Education, Experience and Training:
- Six (6) months of customer service experience in a restaurant environment
Physical Demands:
- Ability to stand and exert swift mobility for four hours.
- Must be able to lift and carry 15 pounds
Additional Requirements:
- Must be able to maintain a flexible work schedule including evening, weekends and holidays