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in Attleboro, MA

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Hours Full-time, Part-time
Location 228 Washington Street
Attleboro, Massachusetts

About this job

Summary of Position:
The Incumbent in this position cheerfully greets and seats all guests and assists in maintaining the overall guest flow. He or she also addresses guests on their departure in a manner encouraging them to return and maintains cleanliness of the entryway and the host/hostess stand.

Essential Duties:

  • Greets guests as they enter, accommodating any special needs.
  • Offers guests Buzztime game tablet, and explains its applications to those unfamiliar.
  • Warmly leads and seats guests when they are assigned a table, accommodating any special needs (boosters, highchairs, disabilities), Asks if it is the guests’ first time to the restaurant and if so, alerts the manager of the guest’s location, and places a red napkin in front of the guest.
  • Courteously distributes menus, roll-ups and introduces the server to guests at the time of the seating.
  • While returning to the host/hostess stand observes any breaking/bussed/open tables
  • Retrieves menus from drop boxes and returns them to the host/hostess stand
  • Advises a manager of any guest complaints.
  • Answers all phone calls directed to the host/hostess in a courteous, professional and timely manner.
  • Calculates the approximate wait time, adding guests to the POS wait list and offering them a pager to alert them when their table is ready, including properly managing guests’ expectations when there is a wait.
  • Thanks guests as they leave and invites them back.
  • Confirms guest reservations for groups of 10 or more at the start of their shift.
  • Advises a manager of guest complaints.
  • Performs other functions as time permits and as necessary including, but not limited to:
    a. Rolling silverware
    b. Cleaning entryway
    c. Assisting server
    d. Cleaning menus by wiping with sanitizer solution

Other Duties:
Performs other duties and responsibilities as assigned

Confidentiality:
Maintains confidentiality of proprietary information

Conduct:
Represents Mohegan Restaurant (AR), LLC in a professional and courteous manner at all times

Dependability:
Regularly attends and is punctual for work

Supervision Received:
This position reports to the Management

Supervision Exercised:
None

Knowledge, Skills and Abilities:

  • Attention to detail
  • Interpersonal and telephone skills
  • Oral and written communication skills
  • Good judgment in resolving problems
  • Ability to remain calm and outgoing under pressure
  • Ability to respond to emergency situations to avoid immediate danger to self and others
  • Ability to speak clearly and listen attentively to guests and other team members

Education, Experience and Training:

  • Six (6) months of customer service experience in a restaurant environment

Physical Demands:

  • Ability to stand and exert swift mobility for four hours.
  • Must be able to lift and carry 15 pounds

Additional Requirements:

  • Must be able to maintain a flexible work schedule including evening, weekends and holidays