Licensed Health Insurance Professional - Full-time / Part-time

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where you’ll experience great job satisfaction in an inspiring, uplifting work environment.

What you will do

Licensed Agents with a 215, 218 or 240

Health License with a positive attitude, who are employee and client centric

able to work in a fast paced environment and be self motivated and focused on achieving performance expectations

Answer inbound and initiate outbound telephone calls

Communicate with customer effectively and clearly

Use independent judgment, logic and analytical skills in problem solving

Comply with all telesales regulatory guidelines

Track positive and non positive call outcomes in order to create effective rebuttals and identify best practices

Meet or exceed internal and external sales goals set on a daily, weekly and monthly basis

What you will bring

Minimum of 1 year customer service/sales experience

Stable long term work history

Prior call center experience preferred

Must be 18 years old

Type 25 WPM

High School Graduate or GED

Ability to use desktop computer system and hardware, e.g. mouse, keyboard

Logical problem solving skills and ability to multi-task

Proven oral and written communication skills

Ability to resolve complex customer billing and service issues

Good negotiation skills

Strong listening and problem identification skills

Solid soft skills, ability to express empathy and manage/control call pace

Multi-tasking required -- ability to "talk and type", take precise notes through the interaction

Strong product knowledge, sales technique, rebuttal skills, and overcoming objections and strong conversion capabilities

APPLY NOW!