Head Receptionist - Full-time

Job Description

§  Manage the front desk by receiving incoming calls, greeting and attending to customers

§  Inform guests about the availability of tables

§  Seating guests and direct them to the table

§  Keep records of guests who visit the restaurant

§  Assist customers with answers to queries, and proffer solutions to issues within your capacity

§  Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner

§  Ensure that clients make payment for services before they exit the restaurant

§  Keep clear records of payments received and make detailed notes of balance payments

§  Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary

§  Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.

§  Keeping reception area neat and organized

Requirements:

§  Excellent phone etiquette

§  Excellent communication skills

§  Customer Friendly & Polite Use of Language

§  Multitasking ability

§  Possess retentive memory to remember bookings

§  Ability to pay attention to details

§  Ability to maintain orderliness

§  Knowledgeable with Open Table, POS

§  Having Computer Skills