Collections Manager

JOB PURPOSE: Manage customer accounts and meet company account management goals and
expectations by assisting with clearing past due accounts; while adhering to company standards, policies,
and procedures. Use company vehicle to - complete pick-ups and service calls. Accomplish these in a
way that is consistent with RAC mission statement.

KEY RESPONSIBILITIES:
Account Management:
? Coordinate with sales team to assist in clearing-past due accounts
? Maintain accurate records of past due account activity
? Complete customer service calls in a timely manner as assigned
? Follow all policies and procedures and adhere to all standards
Customer Pick-ups:
? Load and unload trucks per policy to protect merchandise
? Pick-up merchandise from customer homes as assigned
? Keep assigned vehicle(s) clean and maintained, as required, for safe operation
? Follow all safety, handling and transportation procedures to avoid personal injury and property
damage
? Ensure personal compliance with applicable DOT regulations
JOB REQUIREMENTS:
? Appropriate operator's license per state/federal regulations
? Working knowledge and compliance of DOT regulations
? High school diploma or equivalent
? Friendly with good communication skills
? Good reading, speaking, listening, and customer orientated