Front of House Team Leader

Unique Roles:

What absolute, unique things should this position fulfill that no other role can?

1. Lead a successful shift by using the shift set-up sheet
2. Model the Core 4 and Language of Hospitality
3. Count down and reconcile all registers for shift
4. Ensure Front of House Checklists are being used
5. Assist in training of new team members

Success Factors and Matching Measurements

How will you know if you are successful?

1. The Attentive and Courteous Score is in the Top 20%
2. The Fast Service Score is in the Top 20%

Daily Disciplines

What specific behaviors will a person in this position have in order to fill the Unique Roles and achieve Success?

1. Plan set-up sheet before shift begins
2. Become certified in Hospitality on eTrain
3. Reconcile all registers during shift
4. Verify completion of checklists

Work in a Chick-fil-A restaurant
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A.

Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

Work Directly With A Chick-fil-A Operator
The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

It's a Great Place to Work
At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.