Team Member

Come join our growing team! Chick-fil-A Portsmouth Blvd is looking to hire friendly faces who love to show hospitality and great customer service from the heart. We are looking for outgoing, energetic people who are team players and love to serve others in a fast-paced restaurant environment. If you are interested in gaining working knowledge of general restaurant procedures, we would like to talk to you. Chick-fil-A is a quick service restaurant leader focusing on providing fast and friendly service with fresh products. We are focused on being good stewards in the community and treating every guest with honor, dignity, and respect. As a Team Member, you will work in a fast-paced restaurant that serves over a thousand guests daily. You must have a positive and eager to learn attitude. You must have a fast-paced mindset, learn quickly and must adhere to and understand food safety. You must be able to communicate efficiently with all guests and provide exceptional customer service, understanding social queues and being aware that the guest comes first. Team Member positions include food prep, cashier, kitchen, cow mascot, delivery driver, and host/hostess. Day and night hours both available at this restaurant location. RESPONSIBILITIES • Greeting and serving guests with enthusiasm, courtesy, and hospitality • Taking orders and making accurate change quickly • Preparing food orders for catering orders and in store. • Packaging food and beverage items and checking for product quality and consistency • Serve to educate guests of products offerings and promotions • Ensure guest complaints are resolved properly and swiftly • Must be willing to learn and apply L.A.S.T. (listen, apologize, solve, and thank you!) principle in addressing guest complaints. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions • Must love to smile and connect with people • Must keep guest trays clean and stocked, ready for use during busy periods. • Must ensure proper posture is maintained while in the dining room • Preparing food orders for catering requests and in store demands • Packaging food and beverage items • Checking for product quality and consistency • Implement necessary changes from health inspection reports and ROE • Make sure Quality Photos, recipe cards, CFA cards & Sampling cards are used at all times • Assist leadership in executing opening or closing procedures • Model and support clear communications between the front counter and kitchen staffs • Demonstrate knowledge of the brand and menu items • Follow sanitation and safety procedures • Maintain regular and consistent attendance and punctuality • Greet guests to make them feel comfortable and welcome • Follow Chick-fil-A’s operational policies and procedures PHYSICAL DEMANDS • Standing for long periods of time • Work in tight quarters with others • Lifting up to 50lbs • Climb Ladder • Mop and Scrub Floors QUALIFICATIONS • Ability to handle multiple tasks at once • Ability to work at a quick, yet efficient and thorough, pace • Team-oriented, adaptable, dependable, and strong work ethic • Positive attitude • Customer service oriented • Ability to communicate effectively with guests and team members • Honors and encourages others to follow the visions and values of the restaurant to treat every one with Honor, Dignity and Respect • 16years of age or older BENEFITS • Flexible Schedules • Minimum Requirements are 3 days a week 1 weekday and Friday and Saturday. For our evening team members must be available to stay until 10:30pm during those minimum requirements. • Growth Opportunities • Leadership Development Opportunities • Opportunities for Individual Growth • Sundays Off • Tuition Benefits