Customer Care Agent

Do you enjoy helping others? Do you like communicating with others? Are you looking for a company with great benefits and monetary incentives? We have the job for you!

Job Description

As a Customer Care Agent working in a customer focused environment, you will be working with one of the nation’s largest wireless providers by supporting customer’s with their accounts to enhance each customer’s experience. Your  customer support will be through an inbound calls.

Your responsibilities will include, but are not limited to the following:

• Ability to navigate through multiple computer applications with speed and accuracy.
• Provide troubleshooting assistance to customers
• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
• Maintain a high level of world class customer service/professionalism to a wide range of customers.
• Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.
• Handle customer questions and concerns via  inbound calls.
• Identify, research, and resolve customer issues with the highest degree of courtesy and professionalism
• Respond to customers with excellent written communication and grammar.

Benefits, Benefits and More Benefits!

• Full Time Hours- Minimum of 40 hours per week plus possibility for overtime (as needed)
• Monday through Friday day shift
• Medical, Dental, Vision, Short & Long Term Disability, Life Insurance & 401k plans
• Educational assistance up to $4k annually
• Paid Time Off
• Employee Referral plans! Invite your friends and family to apply. Earn up to $825 per referral hired.
• Fun working environment!
• Great pay plan plus additional monetary incentives!
• Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!

Qualifications

Successful candidate for this position will have:

• Six months experience in providing customer service either through online web support, phone or face-to-face.
• Maintain a positive environment, working with co-workers and customers within a diverse culture.
• Demonstrate excellent written, grammatical & interpersonal communication skills
• The ability to relate to customers in a professional and courteous manner.
• The ability to work in a team environment.
• The ability to work under pressure.
• The ability to sit for long periods of time.
• Excellent attention to detail, spelling and multi-tasking ability.
• Self-motivation to work under his/her own initiative.
• Must pass state, federal and criminal background check
• Must have High School diploma or general education degree (GED).
• Must be at least 18 years of age or older

If this describes you, then apply online today!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.