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FOH Shift Manager - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 749 8th Street SE Washington, District of Columbia |
About this job
FOH Shift Manager
In order to establish the best possible sales performance, the Front of House Shift Manager will be responsible for overseeing customer service duties, staff management, and store maintenance.
Reporting to: Store Manager
Responsible for: Front of House customer service and staff management
Main duties and responsibilities
Overseeing FOH staff during shift when store manager is not present
Responsible for effective training of new hires on store operations and safety standards
Ensuring customer service is being provided in a doughfessional manner
Managing in person customer concerns and inquiries in as a representative of District Doughnut
Informed on managerial duties like scheduling and ordering
Responsible for general store well being. Extra cleaning, seasonal decorations, etc.
Cash Handling: opening and closing cash drawers and tip collection
Key Working Relationships
Front of House shift managers are supervisors for the front of house team when store managers are not present. They will work in cooperation with the Store and Operations Manager and maintain communication with leadership about team and store performance. Shift managers will also maintain close communications with Doughnut Shippers.
Hours of Shift
Full-time
Available to work Monday-Sunday during operating hours
Right to Change Job Description
As District Doughnut grows and changes so may this job description. Upper Management of District Doughnut reserves the right to change any aspect of this job description. The employee with be notified of any changes or additions.
In order to establish the best possible sales performance, the Front of House Shift Manager will be responsible for overseeing customer service duties, staff management, and store maintenance.
Reporting to: Store Manager
Responsible for: Front of House customer service and staff management
Main duties and responsibilities
Overseeing FOH staff during shift when store manager is not present
Responsible for effective training of new hires on store operations and safety standards
Ensuring customer service is being provided in a doughfessional manner
Managing in person customer concerns and inquiries in as a representative of District Doughnut
Informed on managerial duties like scheduling and ordering
Responsible for general store well being. Extra cleaning, seasonal decorations, etc.
Cash Handling: opening and closing cash drawers and tip collection
Key Working Relationships
Front of House shift managers are supervisors for the front of house team when store managers are not present. They will work in cooperation with the Store and Operations Manager and maintain communication with leadership about team and store performance. Shift managers will also maintain close communications with Doughnut Shippers.
Hours of Shift
Full-time
Available to work Monday-Sunday during operating hours
Right to Change Job Description
As District Doughnut grows and changes so may this job description. Upper Management of District Doughnut reserves the right to change any aspect of this job description. The employee with be notified of any changes or additions.
Requirements
Job Requirements
Basic requirements
Availability for full-time
Prompt arrival and immediate preparedness for responsibilities
Clear understanding of store operations
Experience with training and money handling
Professional Expectations
Energetic, disciplined focus on responsibilities
Eagerness to learn, both professionally and personally
Receptivity to instruction and desire for continuous improvement
Calm, creative problem solving approach
Clear interpersonal communication ability and flexibility in teamwork
Cheerful disposition toward customers and fellow employees
Full embodiment of Doughfessionalism and always exhibiting #HappinessFound
Additional Information
Available for Full Time Monday-Sunday
Basic requirements
Availability for full-time
Prompt arrival and immediate preparedness for responsibilities
Clear understanding of store operations
Experience with training and money handling
Professional Expectations
Energetic, disciplined focus on responsibilities
Eagerness to learn, both professionally and personally
Receptivity to instruction and desire for continuous improvement
Calm, creative problem solving approach
Clear interpersonal communication ability and flexibility in teamwork
Cheerful disposition toward customers and fellow employees
Full embodiment of Doughfessionalism and always exhibiting #HappinessFound
Additional Information
Available for Full Time Monday-Sunday