DRA / Runner - Full-time / Part-time

Job Summary

To serve each guest, each team member and Wahlburgers with genuine hospitality creating unforgettable memories every day.

Key Performance Elements/Essential Functions

Hospitality to our Guests

• Understands our culture and does whatever it takes to create a positive and memorable guest experience
• Runs food from the kitchen to the guest efficiently, ensuring that each guest receives the correct item(s).
• Runs beverages from the service bar (following local liquor laws if applicable) to the guest efficiently, ensuring that each guest receives the correct drink.
• Controls seating flow of QSR dining area through communication with cashier.
• Follows company policy in handling guest allergies/intolerances, ensuring our guests receive 'safe' meals
• Ensures guest satisfaction by asking if the guest needs anything else before leaving the table, and following through by either bringing it or ensuring their server brings it
• Maintains clean and stocked side stations, including replenishing ice, emptying trash, returning trays and baskets to the dish area, stocking napkins, straws, condiments, etc.
• Maintains clean and stocked expo area and counter, including wiping down surfaces.
• Removes and empties bus buckets from the bar as needed
• Assists other team members by answering questions, bringing refills, pre-bussing and/or clearing/resetting tables, and otherwise helping out as needed to aid in the service of guests.
• Handles guests' complaints by listening to their concerns, always informing a manager, and resolving issues to ensure overall guest satisfaction.
• Thanks guests as they leave and invite them to return to Wahlburgers again.

Hospitality to your Team

• Arrives to work on time, well-groomed and in the proper work attire, and ready to work.
• Clocks in and out as scheduled
• Demonstrates a helpful, positive attitude at all times to guests and team members.
• Completes all assigned tasks and duties assigned by managers/supervisors.
• Checks out with manager before leaving at the end of each shift
• Assists fellow team members as needed to ensure our guests receive the highest standard in food, beverage, and hospitality.

Hospitality to Wahlburgers

• Inspects restrooms, dining room, and lobby, cleans as needed, and reports any unsafe conditions to maintain safety and sanitation standards.
• Monitors dining area tables to ensure they meet or exceed standards (e.g., proper table set up, full napkin dispensers, swept floors under tables, etc.).

Minimum Requirements

• Able to communicate (speak, read, and write) in English.
• Ability to work in a high-volume, fast-paced work environment.

Physical Requirements

• Able to remain standing and active for an 8-12 hour shift.
• Able to bend at the waist and lift items up to 50 lbs. to waist level.
• Able to hear, understand, and respond to team member and guest requests in a loud environment.
• Skill and coordination at using hands to carry several items at the same time.