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Front Office - At Your Service Agent - FT
| Hours | Full-time |
|---|---|
| Location | 1 Orms Street Providence, Rhode Island |
About this job
Position Summary:
• To ensure friendly, hospitable and efficient service to guests on the telephone and in the PBX/guest service center, at all times, in all applicable languages.
• Be able to understand and satisfy all customer requests.
• Be able to handle messages, faxes, packages and PC services professionally and without failure.
Experience:
• Previous customer service experience recommended, previous hotel experience preferred
Skills:
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Computer literate, have a professional yet friendly telephone manner and good customer service skills.
• Candidates should have the confidence to make decisions, and a strong ability to concentrate and work under pressure and to handle multiple tasks at the same time.