Court Monitor - Part-time

Title:      Court Monitor                  

Reports to:    Assistant Manager

Oversee the safe operation of the jump courts while providing friendly, responsive service to create an exceptional entertainment experience for our customers. A Court Supervisor’s attitude directly effects how Launch Trampoline Park as a whole is perceived.  Your main functions are to ensure that all company policies are being followed and that all jump areas are properly maintained to ensure a safe and enjoyable experience for our customers.

• Greet and assist customers entering the courts.
• Explain jump areas and rules for each station.
• Ensure that all jumpers have a valid wristband, proper footwear and no loose jewelry.
• Coordinate clearing the courts of jumpers whose wrist bands have expired.
• Coordinate clearing the courts or surrounding area when there is an injury.
• Ensure that all pads, nets, springs and other safety items are installed and functioning properly.
• Ensure that all jumpers are following rules.
• Monitor the Jump Tracking system.
• Alert jumpers of their expired time.
• Cut off expired wristbands.
• Assist jumpers or watchers with any questions.
• Keep jump areas clean.
• Fluff the foam pit as needed.
• Monitor, clean and organize locker room and café seating areas as needed.
• Resolve customer complaints.
• Request assistance using paging radios.
• Report problems with equipment to manager on duty.
• Maintain a fully stocked backpack of first aid supplies.
• Restock incident reports and place in designated area.
• Attend to any and all injured visitors within your designated area.
• Fill out incident report forms as protocol calls for.
• Report any and all injuries to court supervisor and/or management who is responsible for backing up the footage on the video cameras and uploading to the Incident Report Form with completed waiver.
• Other duties as assigned by management or needed by the business.
• Complete opening and closing duties.
• Performs his or her job in a friendly, courteous manner at all times.
• Promptly informs the Manager on Duty of any and all customer complaints or comments or discipline issues with jumpers.
• Performs other related duties as assigned by the Manger.

• Willingness to be a Team Player and Hard Worker.
• Must be able to communicate clearly with managers but especially with customers.
• Be able to reach, bend, stoop and frequently lift up to 25 pounds.
• Be able to work in a standing position for long periods of time (up to 10 hours).