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Hours Full-time, Part-time
Location Rosemont, IL
Rosemont, Illinois

About this job

2~3 years previous customer service and data entry experience or Associates degree or equivalent.

Customer service skills/training

Typing speed 35 WPM preferred Basic problem solving skills Basic knowledge of Internet navigation Good communication skills including verbal and written. Self directed Good time management Accurate and attentive to details. NA Speaks English fluently, enunciates and uses proper grammar.

Excellent customer service skills (Patient, caring, excellent listening skills, ability to keep calm during high stress situations, uses proper voice tone (empathy, enthusiasm, courtesy) able to listen to the unasked questions as well as asking probing questions in order to provide the appropriate response.

Preference may be given to a bi~lingual (English~Spanish) candidate.

Team player, ability to take direction and sense of urgency in all work functions to best serve the needs to our customers. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis.

Provides consistent, high quality, customer care and service excellence to consumers responding to Advocate Health Care's system wide and site promotions for physicians, services, events and screenings. Has entry level knowledge of Advocate Health Care hospitals, medical groups, home health services and outpatient centers. The knowledge level is expected to rise to intermediate within a six month time frame. Listens, responds and recommends appropriate physician, product or service. Offers to broker a first patient appointment when applicable. Handles routine service inquiries via multiple channels of access (telephone, web service, internet, facsimile and/or correspondence.) Provides accurate data entry support for various HealthAdvisor programs, including payment updates.

Accountabilities:

Customer Care and Service Excellence

Customer Service Review (Quality Monitoring)

Securing Appointments

Other

Data Entry