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in Phoenix, AZ
Associate Enrollment Counselor, CSR (Part-Time)
•30 days ago
Hours | Part-time |
---|---|
Location | 426 N. 44th Street, Suite #150 Phoenix, Arizona |
About this job
Western Governor's University
Employees at WGU enjoy a positive, supportive work environment with great benefits and advancement opportunities.
START DATE: June 12th (May 22nd Interview Deadline)
COMPENSATION:
- $12.84/hr
PART-TIME BENEFITS:
- Sick Pay
- 9 Paid Holidays
- Vision
- Life Insurance
- Retirement Plan
- Tuition Discount
ESSENTIAL FUNCTIONS
- Makes outbound calls to prospective students
- Takes inbound calls from prospective students
- Must keep a positive and influential attitude with all students, colleagues, and university departments
- Minimally performs when consistently handling 20 phone calls per hour
- Verifies prospective students' contact information on CRM (SalesForce)
- Schedules appointments with and facilitates "live transfer" to Enrollment Counselors
- Thoroughly understands WGU products, policies, and procedures
- Provides accurate information and quality high customer service at all times
- Receives and routes inbound calls to appropriate WGU personnel
- Remain compliant with standards, guidelines, and policies as set forth by WGU and the U.S. Department of Education
REQUIREMENTS
- High School Diploma or GED required. Some college preferred.
- Clear background check
- Aptitude to quickly learn new technologies such as Microsoft Office, SalesForce, email clients, telephony systems, etc.
- Adaptable to change in a fast-paced environment
- Receptive to feedback and coaching
- Preferred experience: Customer service representative, sales, retail,
- Related skills: internet, software, telephone, and computing skills