Associate Enrollment Counselor, CSR (Part-Time)

Western Governor's University

Employees at WGU enjoy a positive, supportive work environment with great benefits and advancement opportunities.

START DATE: June 12th (May 22nd Interview Deadline)

COMPENSATION:

• $12.84/hr

PART-TIME BENEFITS:

• Sick Pay
• 9 Paid Holidays
• Vision
• Life Insurance
• Retirement Plan
• Tuition Discount

ESSENTIAL FUNCTIONS

• Makes outbound calls to prospective students
• Takes inbound calls from prospective students
• Must keep a positive and influential attitude with all students, colleagues, and university departments
• Minimally performs when consistently handling 20 phone calls per hour
• Verifies prospective students' contact information on CRM (SalesForce)
• Schedules appointments with and facilitates "live transfer" to Enrollment Counselors
• Thoroughly understands WGU products, policies, and procedures
• Provides accurate information and quality high customer service at all times
• Receives and routes inbound calls to appropriate WGU personnel
• Remain compliant with standards, guidelines, and policies as set forth by WGU and the U.S. Department of Education

REQUIREMENTS

• High School Diploma or GED required. Some college preferred.
• Clear background check
• Aptitude to quickly learn new technologies such as Microsoft Office, SalesForce, email clients, telephony systems, etc.
• Adaptable to change in a fast-paced environment
• Receptive to feedback and coaching
• Preferred experience: Customer service representative, sales, retail,
• Related skills: internet, software, telephone, and computing skills

 

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