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REGISTRATION REP-LEAD Job - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Eau Claire, WI Eau Claire, Wisconsin |
About this job
Department: NWWI - Office of Access Management
A Life-Changing Career
Position Summary: This position leads and mentors staff on a daily basis. They complete the staff work schedule, sick calls, etc. They assist with the daily deposit.
Responsibilities: Receives direction from and collaborates with Revenue Cycle leadership. Serves as a resource to all staff. Interacts with all areas of the enterprise. Also interacts internally with Mayo providers, secretaries, administrators, and various Mayo departments other institutional areas as needed. Works collaboratively with supervisor as a resource to unit personnel. Identifies and analyzes problems and implements changes to improve effectiveness. Coordinates staffing, time cards, hiring and training. Maintains an expert knowledge of the work area and optimizes use of available technology and is expected to perform PSR/Scheduler duties when needed. Effectively communicates information to staff, and supervisor. Participates in the coaching and development of staff, optimization of area productivity and service problem resolution, and guideline development. Routinely completes quality audits to optimize staff performance. May represent area on projects and committees etc. Demonstrates excellent customer service skills when resolving conflicts with staff and customers. Assists in supervising staff activity and may perform functional activities of the work team. Ensure all encounters occur in a courteous, professional and confidential manner using AIDET. Safely assisting and utilizing lifting devices during patient transport. Responsible for auditing and maintaining appropriate cash on hand, reconciling and preparing daily bank deposit.
Qualifications: Minimum of a high school diploma or equivalent Basic accounting knowledge (understanding of debits and credits). Advanced cash handling/cashiering skills preferred. Two to three years of customer service experience preferred. Frontline Medical office experience preferred. Experience in a mentor/leadership role preferred. Knowledge of medical terminology preferred
Additional Qualifications: Ability to read and communicate effectively in English. Advanced computer and office equipment knowledge, including windows based programs. Ability to work individually and as a member of a team. Excellent interpersonal and communication skills. Detail oriented, strong organizational skills, and ability to multitask. Consistently pleasant and helpful with strong customer service skills. Ability to work in multiple computer systems simultaneously. Must be able to demonstrate a calm, caring and helpful voice in handling difficult situations with patients and providers, i.e. angry, upset or just concerned Must possess excellent interpersonal skills and the ability to communicate effectively by phone or in person Must be adaptable/flexible in a changing work environment which requires upgrading skills
Benefit Eligible: Yes
Exemption Status: Non-exempt
Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $15.54 per hour.
Hours/Pay Period: 80
Schedule Details: Monday - Friday - between hours of 6:30-5:15.
Recruiter: Rachel Messmer
Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 "Best Companies to Work For".
Site Description: Eau Claire, with a metro area of 163,000 is home to the 11,000 students at the University of Wisconsin -- Eau Claire. Strong schools, low crime rate, and a reasonable cost of living may be expected. With an abundance of outdoor activities, Eau Claire was ranked #4 on the list of "Americas best towns" (Outside Magazine, 2015) The city also serves as the retail center for west central Wisconsin and the major metro area of Minneapolis/St. Paul is 90 minutes away. Mayo Clinic Health System in Eau Claire is recognized as a Best Hospital in Northwestern Wisconsin and within the top 10 for Hospitals in Wisconsin (U.S. News & World Report, 2015-2016).
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).
Job Posting Number: 81025BR
A Life-Changing Career
Position Summary: This position leads and mentors staff on a daily basis. They complete the staff work schedule, sick calls, etc. They assist with the daily deposit.
Responsibilities: Receives direction from and collaborates with Revenue Cycle leadership. Serves as a resource to all staff. Interacts with all areas of the enterprise. Also interacts internally with Mayo providers, secretaries, administrators, and various Mayo departments other institutional areas as needed. Works collaboratively with supervisor as a resource to unit personnel. Identifies and analyzes problems and implements changes to improve effectiveness. Coordinates staffing, time cards, hiring and training. Maintains an expert knowledge of the work area and optimizes use of available technology and is expected to perform PSR/Scheduler duties when needed. Effectively communicates information to staff, and supervisor. Participates in the coaching and development of staff, optimization of area productivity and service problem resolution, and guideline development. Routinely completes quality audits to optimize staff performance. May represent area on projects and committees etc. Demonstrates excellent customer service skills when resolving conflicts with staff and customers. Assists in supervising staff activity and may perform functional activities of the work team. Ensure all encounters occur in a courteous, professional and confidential manner using AIDET. Safely assisting and utilizing lifting devices during patient transport. Responsible for auditing and maintaining appropriate cash on hand, reconciling and preparing daily bank deposit.
Qualifications: Minimum of a high school diploma or equivalent Basic accounting knowledge (understanding of debits and credits). Advanced cash handling/cashiering skills preferred. Two to three years of customer service experience preferred. Frontline Medical office experience preferred. Experience in a mentor/leadership role preferred. Knowledge of medical terminology preferred
Additional Qualifications: Ability to read and communicate effectively in English. Advanced computer and office equipment knowledge, including windows based programs. Ability to work individually and as a member of a team. Excellent interpersonal and communication skills. Detail oriented, strong organizational skills, and ability to multitask. Consistently pleasant and helpful with strong customer service skills. Ability to work in multiple computer systems simultaneously. Must be able to demonstrate a calm, caring and helpful voice in handling difficult situations with patients and providers, i.e. angry, upset or just concerned Must possess excellent interpersonal skills and the ability to communicate effectively by phone or in person Must be adaptable/flexible in a changing work environment which requires upgrading skills
Benefit Eligible: Yes
Exemption Status: Non-exempt
Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $15.54 per hour.
Hours/Pay Period: 80
Schedule Details: Monday - Friday - between hours of 6:30-5:15.
Recruiter: Rachel Messmer
Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 "Best Companies to Work For".
Site Description: Eau Claire, with a metro area of 163,000 is home to the 11,000 students at the University of Wisconsin -- Eau Claire. Strong schools, low crime rate, and a reasonable cost of living may be expected. With an abundance of outdoor activities, Eau Claire was ranked #4 on the list of "Americas best towns" (Outside Magazine, 2015) The city also serves as the retail center for west central Wisconsin and the major metro area of Minneapolis/St. Paul is 90 minutes away. Mayo Clinic Health System in Eau Claire is recognized as a Best Hospital in Northwestern Wisconsin and within the top 10 for Hospitals in Wisconsin (U.S. News & World Report, 2015-2016).
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).
Job Posting Number: 81025BR