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MINI of Marin - Service Admin - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Corte Madera, CA Corte Madera, California |
About this job
Job Description
Job Title: Service Department Admin
Reports To: Service Manager
FLSA Status: Non-Exempt
SUMMARY
Serves as a liaison between the dealership and its customers and represents the dealership at various public relations events.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle s warranty details, maintenance requirements, and features, particularly those related to safety.
Introduces customers to service and parts personnel, indicating shop location and hours of operation.
Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
Develops and monitors the results of a dealership customer service questionnaire.
Implements customer satisfaction programs.
Strives for high ranking on manufacturer surveys. Monitors results frequently.
Informs salespeople of their individual performance scores and makes suggestions for improvement as needed.
MARGINAL DUTIES include the following. Other duties may be assigned.
Stays abreast of upcoming community events and considers ways in which the dealership might participate.
Coordinates special dealership events, promotions, and seminars.
Acts as a contact person for any special projects regarding dealership improvements.
Assists service customers during the morning service rush, when possible.
Maintains a professional appearance.
ADDITIONAL RESPONSIBILITIES
Arrives to work on time.
Follows instructions from a supervisor.
Interacts effectively with co-workers.
Understands and follows work rules and procedures.
Accepts constructive criticism.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Prior experience in automotive industry or customer service experience.
LANGUAGE SKILLS Excellent communication skills.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.
SCOPE OF POSITION: This document is intended to set forth the general specifications of this position. Alternate duties may be assigned to the incumbent not specifically mentioned herein.
The above job description has been fully explained to me and I am willing and able to perform at the level of standards, policies, and procedures outlined herein.
THIS IS NOT AN EMPLOYMENT CONTRACT
Job Title: Service Department Admin
Reports To: Service Manager
FLSA Status: Non-Exempt
SUMMARY
Serves as a liaison between the dealership and its customers and represents the dealership at various public relations events.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle s warranty details, maintenance requirements, and features, particularly those related to safety.
Introduces customers to service and parts personnel, indicating shop location and hours of operation.
Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
Develops and monitors the results of a dealership customer service questionnaire.
Implements customer satisfaction programs.
Strives for high ranking on manufacturer surveys. Monitors results frequently.
Informs salespeople of their individual performance scores and makes suggestions for improvement as needed.
MARGINAL DUTIES include the following. Other duties may be assigned.
Stays abreast of upcoming community events and considers ways in which the dealership might participate.
Coordinates special dealership events, promotions, and seminars.
Acts as a contact person for any special projects regarding dealership improvements.
Assists service customers during the morning service rush, when possible.
Maintains a professional appearance.
ADDITIONAL RESPONSIBILITIES
Arrives to work on time.
Follows instructions from a supervisor.
Interacts effectively with co-workers.
Understands and follows work rules and procedures.
Accepts constructive criticism.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Prior experience in automotive industry or customer service experience.
LANGUAGE SKILLS Excellent communication skills.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.
SCOPE OF POSITION: This document is intended to set forth the general specifications of this position. Alternate duties may be assigned to the incumbent not specifically mentioned herein.
The above job description has been fully explained to me and I am willing and able to perform at the level of standards, policies, and procedures outlined herein.
THIS IS NOT AN EMPLOYMENT CONTRACT
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