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in Fairfield, CA

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Hours Full-time, Part-time
Location Fairfield, CA
Fairfield, California

About this job

On any given day, Sutter Care at Home (SCAH) touches the lives of thousands of individuals by bringing health care directly to our patient's home - where most people chose to receive their care.

Sutter Care at Home is one of the largest not-for-profit home health care and hospice agencies in Northern California. Founded in 1906, SCAH is committed to compassion and excellence through home health care, hospice, home medical equipment and respiratory care, home infusion therapy, private and geriatric care, Lifeline medical alert services and community flu and wellness programs. Serving more than 150,000 patients in 23 counties each year, Sutter Care at Home clinicians partner with our patients for better health.

Through competitive wages and benefits, flexible schedules, innovative care models, new technologies, and tuition reimbursement - Sutter Care at Home strives to be your "employer of choice."

Sutter Care at Home is the home health care and hospice affiliate of Sutter Health, one of the nation's largest not-for-profit health care systems.

This position serves as the clerical support to the Referral Center for the Sutter Care at Home. This position assists the Clinical Referral Specialist and the Supervisor in ensuring the effective communication between Referral Center staff, referring physicians, board and care facilities, skilled nursing facilities, patients, families, hospice site staff, patient care liaisons, other referral sources, and the SCAH organization. The Referral Specialist assists in managing the referral center phone calls and documenting hospice referrals in the EMR system.

This position serves as the clerical support to the Centralized Referral Center for Sutter Care at Home. This position assists the Clinical Referral Specialist and the Referral Center Manager in ensuring the effective communication between Referral Center staff, referring physicians, board and care facilities, skilled nursing facilities, patients, families, home health, AIM and hospice staff across SCAH offices, patient care liaisons, and other referral sources. The Referral Specialist assists in managing the inbound and outbound phone calls and documenting and processing home care referrals in the EMR system. The Referral Specialist assists with scheduling in person visits with patients and families, per business needs. Maintains regular communication with home care teams regarding new referrals, and supports statistics and reporting functions for the Referral Center. Consistently utilizes and promotes use of excellent customer service skills.

Education

High school diploma or equivalent with successful completed course work or equivalent experience in medical terminology &/or working in healthcare environments.

Experience

Minimum of two years experience working in a health care environment required. Customer service background via telephonic communications required. Proven customer relations and phone etiquette abilities required. Clerical and computer skills required including experience with office machines and a working knowledge of phone and filing systems.

Knowledge

Knowledge of basic Medical Terminology preferred. Familiarity with ICD-10 coding preferred but not essential.

Able to operate copy machines, fax machines, basic computer programs, , word processing and e-mail. Excellent communication skills, written and verbal English skills required. Familiarity with Excel preferred. Ability to professionally handle confidential information, comply with HIPPA regulations and maintain workflow systems required.

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Special Skills/Equipment

Strong data entry and general computer skills required. This position maintains a 5% or less data entry error. Must be able to communicate effectively, to perform multiple tasks effectively and efficiently, to work with minimal supervision, to react to change productively and to handle other essential tasks as assigned.