The job below is no longer available.
You might also like
in Irvine, CA
Customer Service Representative - Full-time
•30 days ago
Hours | Full-time |
---|---|
Location | 167 Technology Drive Irvine, California |
About this job
Customer Care Resolution Specialist - JOB DESCRIPTION
The CCRS contributes to 3 Day Blind's success by successfully resolving external and internal inquiries via telephone, chat and email.They ensure our customers receive the superior client experience that is a part of 3 Day Blinds' core values.
Facilitates and follows up on customer service issues including:
- Product repairs
- Parts
- Recent installation issues
- Sales team support
- Installer support
Position requirements:
- Accurately identify and execute resolution on a variety of customer service issues using prompt follow up with a passionate sense of urgency
- Provide a superior client experience by projecting patience, empathy, caring, and sincerity in voice tone and words
- Consistently meet established productivity, schedule, call monitoring and survey score standards
- Adapt to change, learn new skills and retain information
- Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective team member
Preferred Qualifications:
- High school diploma or equivalent work experience
- Customer service and contact center background preferable
- Experience resolving issues in a customer service environment
- Excellent written/verbal communication skills and computer skills required
- Ability to work flexible shifts in a 6 day a week contact center is required
Knowledge, Skills and Abilities:
- Strong communication skills
- Enthusiastic, high energy, positive approach to solving problems
- Ability and desire to learn complex product line and ordering process
- Attention to detail
- Quality focused decision making skills
- Organizational skills
- Problem solving
- Team Player
- Flexibility in following a schedule