Customer Service Representative - Full-time

Customer Care Resolution Specialist - JOB DESCRIPTION

The CCRS contributes to 3 Day Blind's success by successfully resolving external and internal inquiries via telephone, chat and email.They ensure our customers receive the superior client experience that is a part of 3 Day Blinds' core values.

Facilitates and follows up on customer service issues including:

• Product repairs
• Parts
• Recent installation issues
• Sales team support
• Installer support

  Position requirements:

• Accurately identify and execute resolution on a variety of customer service issues using prompt follow up with a passionate sense of urgency
• Provide a superior client experience by projecting patience, empathy, caring, and sincerity in voice tone and words
• Consistently meet established productivity, schedule, call monitoring and survey score standards
• Adapt to change, learn new skills and retain information
• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective team member

  Preferred Qualifications:

• High school diploma or equivalent work experience
• Customer service and contact center background preferable
• Experience resolving issues in a customer service environment
• Excellent written/verbal communication skills and computer skills required
• Ability to work flexible shifts in a 6 day a week contact center is required

  Knowledge, Skills and Abilities:

• Strong communication skills
• Enthusiastic, high energy, positive approach to solving problems
• Ability and desire to learn complex product line and ordering process
• Attention to detail
• Quality focused decision making skills
• Organizational skills
• Problem solving
• Team Player
• Flexibility in following a schedule