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About this job

Customer Care Resolution Specialist - JOB DESCRIPTION

 

The CCRS contributes to 3 Day Blind's success by successfully resolving external and internal inquiries via telephone, chat and email.They ensure our customers receive the superior client experience that is a part of 3 Day Blinds' core values.

Facilitates and follows up on customer service issues including:

  • Product repairs
  • Parts
  • Recent installation issues
  • Sales team support
  • Installer support

    Position requirements:

  • Accurately identify and execute resolution on a variety of customer service issues using prompt follow up with a passionate sense of urgency
  • Provide a superior client experience by projecting patience, empathy, caring, and sincerity in voice tone and words
  • Consistently meet established productivity, schedule, call monitoring and survey score standards
  • Adapt to change, learn new skills and retain information
  • Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective team member

    Preferred Qualifications:

  • High school diploma or equivalent work experience
  • Customer service and contact center background preferable
  • Experience resolving issues in a customer service environment
  • Excellent written/verbal communication skills and computer skills required
  • Ability to work flexible shifts in a 6 day a week contact center is required

    Knowledge, Skills and Abilities:

  • Strong communication skills
  • Enthusiastic, high energy, positive approach to solving problems
  • Ability and desire to learn complex product line and ordering process
  • Attention to detail
  • Quality focused decision making skills
  • Organizational skills
  • Problem solving
  • Team Player
  • Flexibility in following a schedule