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Hours Full-time, Part-time
Location Houston, TX
Houston, Texas

About this job

Role: Quality Improvement Nurse, RN or LPN

Assignment: HEDIS - Medicare

Location: Houston, TX - you must live in this area

This is a work at home role requiring visits to local providers, Mon-Fri, 8am-5pm.

Assignment Capsule

The Quality Improvement Nurse will facilitate and work collaboratively with provider groups focused on Senior Products, Commercial and Medicaid plans to guide, recommend and develop practice specific strategies designed to improve all aspects of quality.

Effectively develop, enhance and maintain provider clinical relationship across product lines

Deliver provider/member-specific metrics (e.g., SQR reports, Member on a page, Anvita alerts) and coach providers on gap closing opportunities for Humana members

Successfully promote practice-patients' participation in clinical programs - providing information on participation, Clinical Program availability/descriptions and facilitating members with program engagement

Accurately define gaps in Humana's service relationship with providers and facilitate resolution

Identify specific practice needs (e.g. use of most efficient interaction channel) to providing support

Review medical records and identify needed improvements that impact HEDIS measures or coding (i.e. identify deficiencies in data capture, use SQR to identify information and provide guidance to practice)

Effectively coach provider office staff on best means to communicate with Senior members that may have hearing, vision, physical abilities challenges (i.e. Perfect Service orientation)

Role Essentials

Experienced clinical background as RN or LPN

Strong analytic skills and ability to use data to drive improvement activities

Previous utilization management, hospital or physician office practice experience

Previous experience and/or knowledge of Quality Improvement or process improvement

Strong knowledge of HEDIS/Stars/CMS/Quality

Strong organizational and prioritization skills with ability to collaborate with multiple departments

Detail orientated and comfortable working with tight deadlines in a fast paced environment

Ability to work independently under general instructions, self-directed and motivated

Excellent PC skills (including MS Word, Excel and PowerPoint)

If selected for this role, you will be required to be screened for TB.

Valid drivers license and/or dependable transportation necessary (variable by region)

Role Desirables

Bilingual a plus

Knowledge of Provider Rewards and MRA Coding

Previous clinical or health plan operations experience

Additional Information

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Montage Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.