Bilingual Chinese Speaking Contact Center Quality Analyst - Full-time / Part-time

• Analyze customer interactions (Phone/Chat/Email/Social Media) for trends that will enable our clients to grow and develop their internal teams and external teams
• Attend team meetings, prep sessions, focus groups, and training sessions as scheduled
• Work on activities and/or projects as requested by the Team Leader
• Identify and relay to Team Leader areas for improvement within the evaluating and coaching delivery process
• Relay customer/client service problems to Team Leader when necessary
• Support the operation through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.

Call Researcher Job Requirements:

• Fluent in English and Mandarin and or Cantonese
• Must have lived and worked in China for a minimum of 1-2 years
• One year of customer service experience, call center preferred
• Proficient in Microsoft Word, Excel and Outlook
• Must be able to pass a full background check
• Strong organizational, time management, planning and problem solving skills
• Strong team building skills, to work well within a close team environment- self-sufficient
• Demonstrate a strong desire to succeed
• Resourceful and able to work well with minimal supervision
• Ability to demonstrate a high degree of professionalism
• Strong multi-tasking skills