Front Desk Agent

The newest hotel in the West End/Vanderbilt market is looking for Guest Service Agents.  The Hayes Street Hotel is an independent limited service hotel focusing on connecting guests to the vibrancy and pure fun of modern Nashville. From vibrant spaces and quirky design touches to self-service programs and keyed-in local partnerships, the new Hayes Street Hotel provides an engaging home-base in Nashville for travelers that appreciate a dash of Southern spirit. An independent property that offers a fresh take on the city, and encourages guests to explore a new location through a local's lens, The Hayes Street Hotel provides all the needed creature comforts, along with a modern, spirited style of hospitality. Position will be available to begin immediately.

  Requirements

Welcome guest upon arrival and check-in according to established standards and procedures.

·           To handle all keys, mail, telephone, messages, and other items for guests as requested.

·           To provide information and to assist all guests

·           To provide courteous and efficient service and if possible to comply with each and every guest request.

·           To take reservations at the counter when the reservation department is closed.

·           To assign room and prepare keys for all arriving guests and groups

·           Maintain excellent guest relations with in house guests at all times.

·           Post all charges without delay and update the folios.

·           Balance credit cards, charges, and cash.

·           Project a courteous and hospitable attitude at all times.

·           Be familiar with all room types, and rates in the hotel and upsell.

·           Handle guest complaints promptly.

·           Know guest room security, emergency, and fire procedures.

·           Be familiar with hotel facilities as well as major city attractions and provide guests with information when requested.

·           To keep Personal Grooming at the highest standard.

Education and Experience:                                  

Previous experience in a similar customer service position is required.

Position requires a varied work schedule that may include evenings, nights, and weekends.

Computer skills.

Language Skills:       

Ability to read and comprehend simple instructions, short correspondence and memos, ability to write simple

correspondence, ability to effectively present one-on-one and small group situations to customers.

Tools and Equipment:

Confidence in PMS systems.  Opera experience is a plus.                               

Working Environment:

The work environment characteristics described here are representative of those a staff member encounters while performing the essential functions of this job.  Will be required to spend a majority of their time on their feet.

Physical Demands:    Must be able to lift or move 25 pounds.  Specific vision abilities required by this job to see, read write, and use a computer.

To apply for this position please email resume or letter of interest to: kelly.richardson@hayesstreethotel.com

 nights and weekends required