Assistant Manager - Retail Photography San Antonio Zoo

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Commercial and Financial Awareness:
  • Target in line with budget and/or forecast.
  • Staffing costs in line with budget and/or forecast, as a total and as a % of Picsolve Net revenue.
  • Staff turnover ratios – not to exceed 8%.
  • Absenteeism ratios – not to exceed 2-4%.
  • Media stock losses – not to exceed cost of sale.
  • Mystery shopper results – 90% average score for the year.
  • Demonstrates ability to identify and deliver new revenue opportunities.
• Guest Service and Quality:
  • Is able to demonstrate a track record of delivering excellent guest service
  • Be passionately customer focussed
• Managing, Leading and Team Working
  • An understanding of recruitment and selection processes and work scheduling.
  • Experience of running large scale induction and training programmes to achieve a motivated, multi-skilled workforce.
  • Experience of managing performance and retention of all direct reports.
  • Leadership qualities.
• Planning and Organising
  • Has the ability to prioritise and plan workload to achieve targets and deadlines. 
• Communication
  • Has excellent communication skills with an ability to deal with situations effectively. 
  • Able to give and receive constructive feedback.
  • Maintains a professional manner whilst talking to internal and external customers
• Persuasion and Influence
  • Persuades and achieves co-operation of colleagues to adhere to group Retail policies.
• Personal Motivation & Commitment
  • Self-motivated.
  • Seeks to continually develop self and employees.
  • High levels of integrity.
  • Have sense of fun and being part of a Team.
• Capability & Resilience
  • Acts as an ambassador to change.
  • Well organised and handles pressure well

     

    COMPUTER SKILLS

    To perform this job successfully, an individual should have intermediate to advanced knowledge of: Microsoft Office Suite.

     

    CERTIFICATES, LICENSES, REGISTRATIONS

    Valid driver’s license with a good driving record and ability to travel as needed to meet business objectives.

     

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to sit, stand, walk and talk or hear. The employee is required to use hands to finger, handle, or feel and reach with hands and arms.

    The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

     

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate noise.

     

    GENERAL

• To observe and comply with company policies.
• To cooperate readily, politely and amicably with other company personnel.
• To undertake any other duties which may be reasonably requested.

   

  Duties: Ultimately responsible for the long term operation of the site.  Liaises between park management, and Picsolve senior management.  Manages recruitment, onboarding, training, operations, sales, service, efficiency, incentives, development, off boarding, and new product development.  Consistently challenges the current practices and strives to continually reach new potential to further the satisfaction of the client, the client’s guests, Picsolve staff, Picsolve senior and executive management, and investors.

  Picsolve does not offer tenured or guaranteed employment. Either Picsolve or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.