Wireless Retail Store Manager / Sales Rep

Cricket Wireless is a simple, smart, make-your-day-better wireless experience for anyone who wants first-class nationwide wireless service at a value price, with no annual contract. It's all about giving the customer the kind of wireless they deserve. Isn't that how all wireless should be? We think so. Cricket is available nationwide at Cricket branded retail stores, dealers, national retailers and at www.cricketwireless.com.

We're an authorized dealer of Cricket Wireless, a dynamic, growing, equal-opportunity employer where employees discover that a career can become a calling.

Position Overview

Primary job function is to manage all aspects of the functions of the kiosk.

Manage day-to-day store operations, including:

Targeted sales achievement Merchandising/promotional activities

Customer service and retention, Audits, Employee training, Inventory management, Cash handling, reconciliations and deposits

Customer satisfaction measured by surveys, Store safety and security

Ensure attainment of all net sales and revenue goals including:

* Gross sales/net sales

* Accessory sales and margin targets

* Rate plan take rates

* Enhancement targets - features/text messaging/insurance sales, fees, data products and all other add on products

* Retention targets

* Automatic bill payment targets

Schedules employees for optimum store performance, including back up plans for peak hours, vacation, sick time, training, etc.

Ensures proper opening and closing of the retail location via completing reports and cash reconciliation.

Achieving goals by leading the team in inside sales, outside events and outbound marketing.

Drives success by ensuring employees follow the sales process.

Assists customers, handles customer escalations and promotes a positive customer experience.

Assists with the management of the approved store budget by monitoring adherence to customer fee and credit policies/practices.

Assists in the training of all retail staff of company sales procedures/policies, programs, promotions, incentives, etc.

Maintains desired store appearance according to company standards.

Maintain proper and adequate levels of inventory to support sales traffic.

Participates in month-end inventory reconciliation and audits with Inventory/Sales Representative and the Store Manager. Communicate to Internal Audit Manager any inventory discrepancies.

Coaching retail sales staff. Positively influences and motivates all employees by maintaining a team approach in the day-to-day management of all employees. Addresses performance issues to ensure quality and efficiency in the sales process.

Recruiting, selecting and hiring staff.

Conducts weekly staff meetings to communicate company trends, happenings, performance statistics and standards.

Achieves established sales quotas and leads by example in all aspects of the sales process, product knowledge and customer satisfaction/retention.

Managing all aspects of store security and report additional needs or findings to the Store Manager. This includes off duty police officers, video surveillance, bank deposits, etc.

Demonstrates technical competence for products and services sold.

Maintains a relationship with the Operations Management that allows for ongoing knowledge of and participation in development, customer-related issues and resolution of these issues.

Engages in community activities and business development that support business goals.

Shares best practices with other stores.

Desired Qualifications

• Wireless Telecommunications Industry or High Tech Experience.
• 3 or more years of previous operations experience in a management role in a retail sales function.