Support Services Technician - Full-time / Part-time

UnityPoint Trinity- Bettendorf

POSITION TITLE: Support Services Technician

DEPARTMENT :Operating Room

Shift: Monday - Friday, 8:00am- 4:30pm

FTE: 1.0

GENERAL DESCRIPTION:

Under the direct supervision of the Registered Professional Nurse and Nurse Manager, Surgery, performs clerical duties, assists with scheduling, compiles statistics, facilitates surgery schedule, places patient charges, secretarial duties, tissue tracking log, and implant log record.

MINIMUM QUALIFICATIONS:

A. EDUCATION, TRAINING EXPERIENCE: Training and experience in general

secretarial functions. Will receive on-the-job training in specific duties. Must have thorough

understanding of the need for confidentiality. Previous medical secretary experience preferred.

business courses desirable.

B. KNOWLEDGE, ABILITIES SKILLS: Accept the fact that the comfort, safety, and treatment of

patients promptly and courteously is the primary responsibility of all hospital personnel. Must be

familiar with policies and procedures relevant to job. Must have interpersonal relation skills. Typing and computer skills preferred. Must be able to read, write, and follow written and oral instructions. Must be familiar with policies and measures that are relevant to job. Must be able to communicate effectively with patients and staff and maintain good patient and public relations. Knowledge of medical terminology required.

C. LICENSES, REGISTRATIONS AND CERTIFICATIONS: None.

JOB RELATIONSHIPS:

A. RESPONSIBLE TO: Registered Nurse/Nurse Manager, Surgery

B. WORKERS SUPERVISED: None

C. INTER-RELATIONSHIPS: All members of the health care team, patients, visitors, and physicians

WORKING CONDITIONS:

. May be exposed to infections and contagious diseases

. Potential exposure to the risk of bloodborne pathogens Category I

. Exposed to housekeeping/cleaning agents/chemicals

. May be exposed to toxic chemicals

. Occasional exposure to unpleasant patient or unit elements

. May be exposed to/occasionally exposed to patient elements

. Exposed to unpleasant elements (accidents, injuries and illness)

. Occasional pressure due to multiple calls and inquiries

. Works in a smoke-free environment

. Continuous exposure to video display terminal

PHYSICAL DEMANDS:

. Moderate physical effort (lift/carry up to 25 lbs)

. Mostly sedentary work

. Lifts, positions, pushes and/or transfers patients (Occasionally)

. Assists with lifting and moving patients (Occasionally - West Campus

only)

. Lifts supplies/equipment

. Manual dexterity and mobility

. Occasional reaching, stooping, bending, kneeling, crouching

. Requires far acuity: ability to see clearly at 20 feet or more

. Requires near acuity: ability to see clearly at 20 inches or less

JOB DUTIES:

RESPONSIBILITIES/TASKS:

I. TECHNICAL/ADMINISTRATIVE/CLINICAL: (Total Weight of 100) Demonstrates competence in the skills, (processes, procedures, and equipment) necessary to carry out assigned duties as identified below.

A. Performs general secretarial duties as assigned.

1. Answers telephone and intercom and relays messages appropriately. Maintains confidentiality

in use of telephone and intercom.

2. Processes incoming mail and distributes appropriately.

3. Performs typing and filing duties; i.e. update preference cards.

4. Distributes inter-departmental information to appropriate personnel and posts announcements.

5. Compiles statistics and maintains accurate records, i.e. turnover times, QI records.

6. Checks computer printer frequently throughout shift for department messages.

7. Place patient charges within timely manner.

8. Checks patient charges against last word bill.

9. Reviews patient bill and edits account

10. Charge entry: Enters, edits and corrects charges procedures. Monitors charge entry process for accuracy on a daily basis.

B. Scheduling Activities

1. Communicates changes in schedule to pertinent departments.

2. Assists in scheduling duties as needed, ie. Add on cases.

3. Types and Distributes copy of surgery schedule via O.A. to appropriate departments.

4. Provides X-Ray Department with copy of following days schedule of needed films.

5. Assists in managing daily room utilization by maintaining operative schedule. Informs involved departments, staff and waiting areas of time.

C. Assists Nurse Manager in the organization of the Surgery front desk.

1. Orders stationary supplies and assists in maintaining unit/clerical stock supplies.

2. Monitors delays in surgical cases and informs Nurse Manager/Lead R.N. accordingly.

3. Maintains a quiet, orderly working environment in the Surgical Department.

4. Greets physicians, nurses, and other Operating Room visitors and provides directions.

5. Delivers Blood products, specimens, etc. if needed.

6. Ensures that staff, students, physicians, and visiting personnel receive a locker assignment.

7. Enter OR call schedule daily

8. Check account numbers for accuracy

9. Help transport patients when directed.

10. Translate charges from ORSOS to lastword

D. Meets educational requirements per policy.

E. OR case preparation.

1. Prints preference cards.

2. Pulls instruments for cases

3. Sets up cases when appropriate.

4. Orders equipment and special supply orders as necessary.

5. Prepare charts when necessary for next day.

6. Enter post case data

7. Enter Implant Log information for tracking proposes

8. Enter Tissue Log information for JCAHO requirement

9. Steris scopes/instruments when directed

10. Prevac/flash instruments when directed

11. Order tests/specimens requisitions when directed

II. KEY PERFORMANCE GOALS

III. DEMONSTRATION OF VALUES: Consistently demonstrates Trinitys

values in the performance of job duties and responsibilities.

A. Demonstrates Excellence A standard of the highest quality in the

service we deliver to meet the various needs of our customers.

B. Demonstrates Flexibility An openness to the change which

accompanies the exploration of new ways of delivering service.

C. Demonstrates Integrity The assurance that all our dealings with

patients and their families, physicians, employees, suppliers, and the

community members and others with whom we do business, will be

filled with respect, fairness and honesty.

D. Demonstrates Responsiveness A commitment to work with others to

identify the needs of our customers and to strive to meet these needs.

E. Demonstrates Service A pledge to offer appropriate services to all

persons, regardless of socioeconomic status, race or religion.

F. Demonstrates Teamwork A cooperative effort, involving employees,

physicians, patients, and community members, working together to

provide quality, compassionate, cost-effective health care.

IV. PRINCIPLES OF HOSPITALITY: Consistently demonstrates Trinitys

Principles of Hospitality when interacting with patients, families, physicians,

co-workers, visitors, and others.

A. Is friendly.

B. Responds quickly.

C. Takes ownership.

D. Is a valued information resource.

E. Shows respect for others.

F. Provides value-added service.

G. Projects a professional image.

V. CORPORATE INTEGRITY PLAN: Consistently demonstrates support

of Trinitys Corporate Integrity Plan in the performance of job duties and

responsibilities.

A. Develops and maintains knowledge of current rules, regulations,

policies, and statutes that affect his/her job.

B. Monitors his/her work area to ensure corporate integrity issues are

identified and addressed.

C. Reports Corporate Integrity Plan compliance issues in an appropriate

and timely manner.

D. Supports Trinitys Corporate Integrity Plan.

VI. PERSONAL/PROFESSIONAL COMMITMENT: Consistently

demonstrates appropriate commitment to professional development.

A. Completes all mandatory in-services and competency requirements.

B. Assumes responsibility for professional growth and development.

Pursues opportunities for professional enrichment.

C. Utilizes supplies and resources of the organization in a cost effective

manner.

D. Maintains commitment to working scheduled hours.

E. Knows and follows the Safe Operating Procedures (SOPs) for the

department/unit. Takes appropriate measures to prevent unsafe actions

or conditions from resulting in harm to self or others. Reports

accidents/injuries in a thorough and timely manner. Reports for duty

in the proper mental, physical, and emotional condition.

EOE M/F/V/D