The job below is no longer available.
You might also like
in St Louis, MO
University Commons Apartments • 1h agoUrgently hiring 5.4 mi Use left and right arrow keys to navigate- Energy Express • 19d ago
Urgently hiring 15.4 mi Use left and right arrow keys to navigate - Energy Express • 19d ago
Urgently hiring 15.4 mi Use left and right arrow keys to navigate - $26
est. per hour Loves Travel Stops & Country Store • 8h agoUrgently hiring 10 mi Use left and right arrow keys to navigate - $64
est. per hour Doc's Harley-Davidson • 7h agoUrgently hiring 3.3 mi Use left and right arrow keys to navigate
Client Experience Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 7243 Devonshire Ave St Louis, Missouri |
About this job
Client Experience is our main objective in our business. The client experience manager is a big part of delivering that experience on a day to day basis. They are the first point of contact for both clients and staff each day. The client experience manager must possess a wide variety of skill including customer service, sales, and team leadership.
Requirements
Job Requirements
DUTIES AND RESPONSIBILITIES
* Answer all inbound calls
* Give quotes and present sales script to all inquiries for prices (as necessary)
* Schedule all repeat and one time sales for cleaning appointments
* Give all messages to teams from clients regarding key placement, dog
accommodations, last minute cancels, etc on a timely basis as well as
document in appropriate places
* Invoice daily
* Make appropriate accounts receivable adjustments on a monthly basis
* Pull statements for all outstanding receivables monthly and bill to credit card
company or mail to client
* Mail receipts to clients for credit cards billings when necessary
Make appropriate adjustments to clients accounts for discounts or other credits
* Post cash receipts and prepare bank deposits
* Prepare route sheets for cleaning teams and pull appropriate keys and files
* Prepare maps for teams, and optimize driving routes for client preferences,
cost, time, and efficiency
* Walk aging report on a monthly basis and make appropriate adjustments and
collection calls when necessary
* Reconcile accounts when customers inquire with differing information
* Filing as necessary
* Make next day calls when necessary with 2 hour window of arrival
* Pick up all messages each morning and respond in a timely manner
* Enter all new sales and scheduling, pricing, customer data information changes
into the computer
* Verify the schedule for accuracy and make adjustments to routes and teams
* Make next day follow up calls to all clients serviced for the first time and after
the 3rd cleaning visit to determine level of satisfaction
* Resolve all client complaints with professional approach and to the satisfaction
of the client
* Schedule touch up cleanings when necessary and call the following day to
determine satisfaction level
* Document response received from client on notes section of work order
* Follow up on all client no-shows before next cleaning resolving reason for
past no show
* Resolve all breakage and damage issues to satisfaction of customer
* Prepare all gift certificates purchased and log deposit on the computer
* Other duties as assigned
DUTIES AND RESPONSIBILITIES
* Answer all inbound calls
* Give quotes and present sales script to all inquiries for prices (as necessary)
* Schedule all repeat and one time sales for cleaning appointments
* Give all messages to teams from clients regarding key placement, dog
accommodations, last minute cancels, etc on a timely basis as well as
document in appropriate places
* Invoice daily
* Make appropriate accounts receivable adjustments on a monthly basis
* Pull statements for all outstanding receivables monthly and bill to credit card
company or mail to client
* Mail receipts to clients for credit cards billings when necessary
Make appropriate adjustments to clients accounts for discounts or other credits
* Post cash receipts and prepare bank deposits
* Prepare route sheets for cleaning teams and pull appropriate keys and files
* Prepare maps for teams, and optimize driving routes for client preferences,
cost, time, and efficiency
* Walk aging report on a monthly basis and make appropriate adjustments and
collection calls when necessary
* Reconcile accounts when customers inquire with differing information
* Filing as necessary
* Make next day calls when necessary with 2 hour window of arrival
* Pick up all messages each morning and respond in a timely manner
* Enter all new sales and scheduling, pricing, customer data information changes
into the computer
* Verify the schedule for accuracy and make adjustments to routes and teams
* Make next day follow up calls to all clients serviced for the first time and after
the 3rd cleaning visit to determine level of satisfaction
* Resolve all client complaints with professional approach and to the satisfaction
of the client
* Schedule touch up cleanings when necessary and call the following day to
determine satisfaction level
* Document response received from client on notes section of work order
* Follow up on all client no-shows before next cleaning resolving reason for
past no show
* Resolve all breakage and damage issues to satisfaction of customer
* Prepare all gift certificates purchased and log deposit on the computer
* Other duties as assigned