The job below is no longer available.
You might also like
in Braselton, GA
Bilingual Call Center Universal Agent
•30 days ago
Hours | Part-time |
---|---|
Location | 625 Braselton Parkway, Braselton Georgia Braselton, Georgia |
About this job
MUST SPEAK SPANISH FLUENTLY
- Identify and handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs
- Resolve customer complaints and problems to the satisfaction of the customer and escalate as needed to a call center lead agent
- Use customer service and sales skills to optimize the opportunity of each customer contact
- Complete necessary documentations to manage customer complaints, uses and subsequent solutions
- Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines
- Maximize opportunities to upsell or cross-sell company products and services
- Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required
- Use technology tools as directed and within established guidelines
- Maintain confidentiality of the organization's customer data
- Participate in individual and team trainings and meetings to ensure knowledge is up-to-date
- Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision