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in Braselton, GA

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About this job

MUST SPEAK SPANISH FLUENTLY  

  • Identify and handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs
  • Resolve customer complaints and problems to the satisfaction of the customer and escalate as needed to a call center lead agent
  • Use customer service and sales skills to optimize the opportunity of each customer contact
  • Complete necessary documentations to manage customer complaints, uses and subsequent solutions
  • Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines
  • Maximize opportunities to upsell or cross-sell company products and services
  • Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required
  • Use technology tools as directed and within established guidelines
  • Maintain confidentiality of the organization's customer data
  • Participate in individual and team trainings and meetings to ensure knowledge is up-to-date
  • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem

Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision