interviewing Clerk

OCCUPATION PROFILE JOB FAMILY: OFFICE AND ADMINISTRATIVE SUPPORT OCCUPATIONAL GROUP: OFFICE AND ADMINISTRATIVE SUPPORT OCCUPATION: ELIGIBILITY INTERVIEWERS, GOVERNMENT PROGRAMS 43-4061 DESCRIPTION This is work interviewing and/or determining eligibility of persons applying to receive assistance from government programs and agency resources, such as public health and social services programs. EXAMPLES OF WORK Interviews and/or investigates applicants for public health and social services programs to gather information pertinent to their application. Selects and refers eligible applicants to public assistance or public housing agencies. Records and evaluates personal and financial data to determine initial or continuing eligibility. Initiates procedures to grant, modify, deny or terminate eligibility and grants for various assistance programs. Authorizes amounts of grants, money payments, food stamps, medical care, or other general assistance. Prepares regular and special reports, keeps records of assigned cases, and submits individual recommendations. Computes public housing rent in proportion to eligible tenant's income. Prepares and assists applicants in completion of routine intake and personnel forms. Conducts annual, interim, and special housing reviews and home visits to ensure conformance to regulations. Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits. Reviews training approval forms and payment vouchers for completeness and accuracy. Interprets and explains rules and regulations governing eligibility and grants, payment methods and applicant's legal rights and obligations, and use of program benefits.. Receives and records security deposits and advance rents from selected tenants. Reviews applicant information and determines applicant eligibility. Interviews and screens clients for program eligibility and schedules appointments within established procedures. Provides basic nutrition information to clients. EXAMPLES OF JOB CHARACTERISTICS Analyzing Data or Information Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts. Assisting and Caring for Others Providing assistance or personal care to others. Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording. Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data. Getting Information Needed to do the Job Observing, receiving, and otherwise obtaining information from all relevant sources. Communicating With Persons Outside Of the Organization Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer. Interpreting Meaning of Information to Others Translating or explaining what information means and how it can be understood or used to support responses or feedback to others. Making Decisions and Solving Problems Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution. Monitoring and Controlling Resources Monitoring and controlling resources and overseeing the spending of money. Judging Qualities of Things, Services, People Making judgments about or assessing the value, importance, or quality of things or people.