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Support Specialist - AIM Program Support Specialist (Fairfield)
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Fairfield, CA Fairfield, California |
About this job
On any given day, Sutter Care at Home (SCAH) touches the lives of thousands of individuals by bringing health care directly to our patient's home - where most people chose to receive their care.
Sutter Care at Home is one of the largest not-for-profit home health care and hospice agencies in Northern California. Founded in 1906, SCAH is committed to compassion and excellence through home health care, hospice, home medical equipment and respiratory care, home infusion therapy, private and geriatric care, Lifeline medical alert services and community flu and wellness programs. Serving more than 150,000 patients in 23 counties each year, Sutter Care at Home clinicians partner with our patients for better health.
Through competitive wages and benefits, flexible schedules, innovative care models, new technologies, and tuition reimbursement - Sutter Care at Home strives to be your "employer of choice."
Sutter Care at Home is the home health care and hospice affiliate of Sutter Health, one of the nation's largest not-for-profit health care systems.
The AIM Program Support Specialist (PSS) supports the Advanced Illness Management (AIM) Program with non-clinical administrative and operational program functions such as:
Tracking AIM referrals
Processing patient enrollments
Running operational or system level reports to support key program functions and data quality management requirements
Interacting with referral sources and local AIM staff to ensure timely and effective care coordination
Scheduling patient visits
Reconciling AIM patient census
Supporting coordination of AIM patient care among the segments of the program
The AIM PSS works closely with branch staff and leadership, HH intake and scheduling teams, referral sources, and Sutter Health affiliates to ensure service excellence to all internal and external customer of the AIM Program
The AIM PSS reports to the AIM Program Support Supervisor Education:
Highschool diploma required. AA desired.
Experience:
Required
Minimum 1 year experience working in a healthcare environment
Experience using electronic health records; navigating and documentation
Preferred
2 years experience working in a healthcare environment
Experience working in Home Health/Hospice/Palliative Care
Knowledge:
Required
Basic knowledge of medical terminology
Skills:
Required
Strong interpersonal and customer service skills
Strong problem solving abilities
Strong commitment to teamwork and customer service both internally and externally
Proven data entry and general computer skills; Email, WORD, Excel
Ability to handle sensitive issues, conflict with or among others
Ability to effectively plan, organize and prioritize work
Ability to maintain a positive and professional image
Sutter Care at Home is one of the largest not-for-profit home health care and hospice agencies in Northern California. Founded in 1906, SCAH is committed to compassion and excellence through home health care, hospice, home medical equipment and respiratory care, home infusion therapy, private and geriatric care, Lifeline medical alert services and community flu and wellness programs. Serving more than 150,000 patients in 23 counties each year, Sutter Care at Home clinicians partner with our patients for better health.
Through competitive wages and benefits, flexible schedules, innovative care models, new technologies, and tuition reimbursement - Sutter Care at Home strives to be your "employer of choice."
Sutter Care at Home is the home health care and hospice affiliate of Sutter Health, one of the nation's largest not-for-profit health care systems.
The AIM Program Support Specialist (PSS) supports the Advanced Illness Management (AIM) Program with non-clinical administrative and operational program functions such as:
Tracking AIM referrals
Processing patient enrollments
Running operational or system level reports to support key program functions and data quality management requirements
Interacting with referral sources and local AIM staff to ensure timely and effective care coordination
Scheduling patient visits
Reconciling AIM patient census
Supporting coordination of AIM patient care among the segments of the program
The AIM PSS works closely with branch staff and leadership, HH intake and scheduling teams, referral sources, and Sutter Health affiliates to ensure service excellence to all internal and external customer of the AIM Program
The AIM PSS reports to the AIM Program Support Supervisor Education:
Highschool diploma required. AA desired.
Experience:
Required
Minimum 1 year experience working in a healthcare environment
Experience using electronic health records; navigating and documentation
Preferred
2 years experience working in a healthcare environment
Experience working in Home Health/Hospice/Palliative Care
Knowledge:
Required
Basic knowledge of medical terminology
Skills:
Required
Strong interpersonal and customer service skills
Strong problem solving abilities
Strong commitment to teamwork and customer service both internally and externally
Proven data entry and general computer skills; Email, WORD, Excel
Ability to handle sensitive issues, conflict with or among others
Ability to effectively plan, organize and prioritize work
Ability to maintain a positive and professional image