Forensic Specimen Management -- Customer Service Technician

The integration of LabCorp and Covance in 2015 makes LabCorp the largest health care diagnostic company in the world. LabCorp operates in over 60 countries creating great opportunities for career growth and advancement across the world. If you are motivated by job satisfaction LabCorp is the place for you. Every day we make a difference in the way the medical community receives accurate results for our clients and patients. LabCorp Occupational Testing Services in Houston, TX has a great opportunity for a Forensic Specimen Management -- Customer Service Technician. Come join an industry leader to grow your career in the Medical Laboratory field. The Forensic Specimen Management -- Customer Service Technician is responsible for investigating and communicating to the client and resolving sample issues that arise during the Pre-Analytical Processes in the Forensic Lab. Key Responsibilities: Review and work overdue and pending test report lists to resolve omissions and errors to allow for timely testing and reporting of resultsWorks closely with the Processing (Accessioning) department on receipt of sample issuesMakes outbound calls to clients regarding sample issues. Provides a clear and complete reason for the issue and answers various sample/testing questions to achieve outcomes Recovers necessary information from clients via affidavits regarding test clarification, specimen identification, date of collection, collector signature, etc.Clearly documents all action items and their outcomes both manually and in applicable databasesMonitors group inbound/outbound emails and resolves within established turnaround times.Provides daily, weekly, and monthly trending reports as assigned by Supervisor/ManagerWorks with internal lab personnel, MROs, and other laboratories to monitor shipment and receipt of retest samplesTrained as a back-up for specific tasks within the Problem Resolution Department Other duties as assigned LabCorp provides leading-edge medical laboratory tests and services through a national network of primary clinical laboratories and specialty testing laboratories. With scientific expertise in esoteric testing, genomics, and clinical and anatomic pathology, LabCorp processes tests on approximately 470,000 specimens each day, applying advances in medicine and science to laboratory testing. LabCorp operates a sophisticated laboratory network, with corporate headquarters in Burlington, NC, and more than 48,000 employees worldwide. LabCorp's Specialty Testing Group is a family brand that ties together fully integrated specialty laboratories recognized for industry-leading expertise and the latest developments in medical diagnostics. Each lab has a reputation for innovation and quality: Bode Cellmark Forensics, Colorado Coagulation, Dianon Pathology, Endocrine Sciences, Integrated Genetics, Integrated Oncology, LabCorp DNA Identity, Litholink, MedTox Laboratories, Monogram Biosciences, National Genetics Institute, and ViroMed. With the addition of Covance in 2015, LabCorp's companies that focused on clinical trials (LabCorp Clinical Trials and Tandem Laboratories) aligned under the Covance brand. With more than 48,000 employees in over 60 countries, Our 220,000 clients include physician offices, hospitals, managed care organizations, and biotechnology and pharmaceutical companies. Laboratory Corporation of America Holdings is listed on the New York Stock Exchange (NYSE) under ticker symbol LH. We have continued to innovate internally and invest strategically in scientific excellence, and we continue to be passionate about patient care and quality.