Admissions Specialist

* Responds to referrals from Intake Center

* Places outbound calls to contacts requesting information and/or generates e-mail requests to centers

* Places outbound calls to new patients to complete survey

* Acts on data gathered by following established procedures, handling contacts

* Responds to web-generated inquiries and acts on the data gathered per established procedures

* Adds data and knowledge to all knowledge databases

* Thoroughly follows established procedures and follow up mechanisms

* Liaises with DaVita teammates at other locations to provide customer service excellence

* Abides by performance metrics

* A clinical background in dialysis preferred

* Ability and willingness to service dialysis placements during various emergencies (ex: hurricanes, floods, etc)

* Act as team lead for Southern Links department

* Compile and generate reports on a weekly, bi-weekly, monthly basis

* Conduct and supervise customer service calls

* Attend monthly meetings with administrative team

* Essential Traits for Success as an Admissions Coordinator:

* Ability and willingness to learn about dialysis treatment options and patient placement process & protocol

* Ability to up sell and cross sell DaVita programs

* Excellent customer relationship and inter-company network building skills

* Superb customer-centered phone manner

* Ability to empathize with Guests under stressful circumstances and yet remain operationally effective

* Excellent, fast, thorough data entry skills, ability to "touch type" (without looking) a huge advantage

* Organized multi-tasker with excellent time management and prioritization skills

* Attention to accuracy of details and relentless follow-through with a curious and investigative inclination

* Ability to proactively add knowledge gained to the CRM databases to improve processes and help refine procedures

* Adherence to achieving the metrics and goals that are set for the department and receptivity to constructive feedback and development

* Adhere to HIPAA regulations regarding patient information and patient and medical professional interaction

Here is what you can expect when you join our Village:

* A "community first, company second" culture based on Core Values that really matter.

* Clinical outcomes consistently ranked above the national average.

* Award-winning education and training across multiple career paths to help you reach your potential.

* Performance-based rewards based on stellar individual and team contributions.

* A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

* Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

* Experience in a clinical setting is highly preferred. LPN candidates are strongly encouraged to apply.

* Knowledge of and/or experience in dialysis and different dialysis modalities is also preferred.

* Supervisory experience is helpful, but not required for the position.

* Bilingual Spanish

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."Why wait? Explore a career with DaVita today.Go to http://careers.davita.com to learn more or apply.To learn more about our Village and the world of dialysis, click here.Follow us on Facebook and LinkedInDaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.