Chick-fil-A Restaurant Marketing Director

The Restaurant Marketing Director (RMD) plays a critical role at Chick-fil-A. The RMD is the face of Chick-fil-A, our Operator and our team in the community and an ambassador of the brand. The RMD role is to build relationships with new customers, and to strengthen the relationships with current customers. These relationships will lead to sales growth for the Restaurant, which is an ultimate goal for the RMD and the team. As a senior leader in the restaurant, the RMD will be responsible for development the restaurant marketing plan and executing the marketing plan. The RMD is the primary coach to all team members ensuring all guests receive signature Chick-fil-A service. The RMD be in constant contact with the senior leadership team and Operator as to what is happening in their scope of work at that time and is responsible overall marketing and customer relations. The RMD will be expected set the standard for signature service and therefore must lead by example. To do this, the RMD must actively show a passion for service and for the Chick-fil-A brand.  A cheerful attitude accompanied with a desire to get things done makes a great example for all members of your team.

Some of the great BENEFITS of working at Chick-fil-A:

• It's a Great Place to Work - A job at Chick-fil-A is more than just a job; it's a stepping-stone to a successful future in the world of business.  At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly with a Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

 RESPONSIBILITIES:

• Member of the senior leadership team
• Primary development and implementation of the restaurant marketing plan, to include catering
• Overseeing and leading the specific and general duties, in relation to marketing the restaurant
• Provide and serve as an example of 2nd Mile Service
• Continuously improve and ensure Operational Excellence
• Responsible for maintaining strict adherence to Food Safety and Catering procedures
• Coaching team members in proper procedures and customer relations
• Ensure everyone is displaying a professional attitude at all times

MINIMUM QUALIFICATIONS

Specific Experience:

• Required: High School Diploma or equivalent
• Required: Strong analytical and problem solving skills
• Required: Experience as a leader in the customer service industry

Other Characteristics:

• Excellent customer service
• Strong communication/written/verbal skills
• Strong interpersonal skills: gets along well with others
• Able to lift 40 - 60 pounds on a consist basis
• Ability to prioritize
• Organizational skills
• Close attention to detail
• Ability to multi-task
• Detail orientated
• Able to work well independently and in a team environment
• Servant spirit with strong sense of stewardship
• Self-starter who completes tasks without excessive supervision

Preferred qualifications:

• Bachelor's degree or above, preferably in a business or marketing field of study
• Experience as a leader food service operations
• Years of Experience:   2
• Travel Requirements:   25% (Local market only)