Dining Room Concierge

Dining Room Concierge

Classification:
Hourly / Non-Exempt

Reports to:
Dining Room Manager

JOB DESCRIPTION

The Cosmos Club, founded in 1878, is a private social club for men and women distinguished in science, literature and the arts or public service. Members come from virtually every profession that has anything to do with scholarship, creative genius or intellectual distinction.

Summary/Objective: 

The Dining Room Concierge assists the Dining Room Management Team in overseeing the greeting and seating of guests and ensures that member satisfaction standards are consistently attained. Learning member names and faces while embodying warm and gracious hospitality is essential to success in this position.

Essential Functions:

• Greets and seats members and their guests upon arrival
• Assists with coats and helps enforce dress code policy
• Helps direct members to events they are attending throughout the club
• Introduces members to others sitting at the “Member Table”
• Answers the phone and takes reservations when calls are transferred to the Garden Dining Room (GDR)
• Attempts to get to know member’s names, particularly those of frequent diners, and maintains a friendly, yet professional, rapport with members
• Assistants GDR management team with seating chart for members and stations for servers and bussers
• Occasionally assists with checking in members for club functions
• Records when additional service supplies and small equipment are needed and places routine requisitions from the commissary
• Conducts themselves in a professional manner at all times as a “goodwill ambassador” of the Club
• Helps in the promotion of any and all Club events to all members
• Assists with ordering of wine, water and breakfast supplies
• Learns the rich history of the club and is able to speak to members and their guests about it

Required Education and Experience:

• College Degree Preferred (or currently working towards degree)
• Previous experience in a similar role preferred
• Superb customer service and interpersonal skills
• Excellent problem solver and team player
• Flexible with varying schedules to reflect business needs

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to walk, talk and hear. The employee frequently is required to stand for long periods of time, walk, use hands to finger, handle or feel and reach with hands and arms.
• Must be able to lift, carry, push and pull food trays, carts, chairs and tables up to 40 lbs with or without reasonable accommodation

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change.

Cosmos Club provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cosmos Club complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cosmos Club expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cosmos Club employees to perform their job duties may result in discipline up to and including discharge.

Hours and Benefits:

• Part time position (with potential to be full-time in the future)
• Flexible schedule needed: potential weekends and holidays
• Includes paid time off and paid holidays
• 401k benefits offered
• Shift meals included
• Rate of pay will commensurate with experience

Inquiries can be addressed to Carolyn Rehman, Human Resources Coordinator