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Shift Lead
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 2177 Deming Way Middleton, Wisconsin |
About this job
The objective of a Which Wich Crew Member is to make superior sandwiches in a clean, friendly and vivacious environment while delivering a SUPERIOR guest experience. Job Responsibilities: Guest Service Demonstrate Superior Service by providing “Service with Vibe”.
- Demonstrate the 10 Points of Superior Service:
- Commitment to our Guests
- Be the ambassador of the "Vibe" and the Brand – Lead by example
- Respect and courtesy
- Presenting a clean and polished image through our attire
- Ambassador of Standards
- Professionalism
- Efficiency
- No problem is too small - Never say No
- Handle Guest complaints professionally
- Maintain property and equipment to ensure Guests have a safe and superior dining experience
Our Team It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vivacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities: Honesty and Reliability
- Always be truthful and honest with fellow Team Members, Management and Guests
- Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift
- Always follow company policies and procedures
- Tenacity
- Work until a task is completed. Leave no job unfinished, regardless of the task.
- Work at a fast pace to ensure that guest demands are met
- Work smart to be able to effectively juggle multiple tasks
- Friendly and Enthusiastic
- Interact with the Guests and maintain an upbeat attitude at all times
- Communicate with guests and co-workers in a friendly, outgoing fashion
- Service Minded
- Work or perform services for others in a friendly, accommodating, and attentive manner
- Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests
- Go above and beyond to make each Guest’s visit enjoyable
- Teamwork
- Enthusiastically pitch in to help fellow team members better serve guests