Sr. Account Representative

Tasks:

*Locate and monitor overdue accounts, using computers and a variety of automated systems.

*Locate and notify customers of delinquent accounts by mail or telephone to solicit payment.

*Confer with customers by telephone to determine reasons for overdue payments and to review the terms of service, or credit contracts.

*Advise customers of necessary actions and strategies for debt repayment.

*Persuade customers to pay amounts due on credit accounts, or nonpayable checks.

*Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

*Record information about financial status of customers and status of collection efforts.

*Perform various administrative functions for assigned accounts, such as recording address changes and updating the records of customers.

*Trace delinquent customers to new addresses and phone numbers through skip tracing.

*Meet Production Goals: Promise to pays, dollars, individual and team and/or department goals.

*Develop and maintain positive, professional relationships with peers, superiors and customers.

Skills:

*Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

*Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

*Time Management - Managing one's own time.

*Oral Expression- The ability to communicate information professionally in speaking so others will understand.

*Mathematical Reasoning- The ability to choose the right mathematical methods or formulas to solve a problem.

*Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

*Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

*Persuasion - Persuading others to change their minds or behavior.

*Computer Literacy- The working knowledge of windows based programs with ability to learn collection specific software.

*Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

*Customer Negotiation - Bringing critically delinquent customers to reconcile outstanding debt.

*Coordination - Adjusting actions in relation to others' actions.

*Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

*Operations Analysis - Analyzing needs of individual accounts to create an appropriate customer response.

Experience And Education: High School Diploma (or GED or High School Equivalence Certificate); 6 months collection call center experience preferred.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements: While performing the duties of this job the employee is frequently required to sit and talk on the phone for long periods of time.