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About this job

The Counter/Cash Server and/or Drive-Thru Operator is expected to serve guests seated at the counter, process carry out orders and serve our drive thru guest. They are also responsible for collecting payment for all meals served. 

Essential (primary) functions: 

  • Provide hospitable service to all counter and/or Drive-thru guests following Steak n Shake’s steps of service
  • Maintain guest sensitivity at all times
  • Take orders and accurately key them into the POS system
  • Prepare and deliver drinks and other menu items in an expedient manner
  • Process cash, credit, and coupon transactions quickly
  • Stock, restock, clean and sanitize the counter/cash and/or Drive-thru area
  • Maintain safety and security procedures as required
  • Maintain uniform standards at all times
  • Maintain company policies and standards at all times
  • Complete any and all other tasks as assigned 

Essential job requirements: 

  • Must be able to pass a background check
  • Ability to understand the speech of others
  • Understandable speech
  • Standing, bending, stretching and walking throughout the shift
  • Maintain personal hygiene
  • Lift and carry a minimum of 30 pounds
  • Balance a tray
  • Push and pull heavy objects
  • Ability to use a computer register
  • Basic reading, writing, and math skills
  • Retain verbal requests
  • Retain menu item knowledge
  • Ability to market the Steak n Shake menu
  • Ability to handle guest complaints
  • Work well with others
  • Ability to count change
  • Maintain composure under stress

Job Benefits

Team Members may receive the following benefits: 

  • Competitive Starting Pay
  • 401(k) Savings Plan
  • Vacation Pay
  • Voluntary Medical
  • Voluntary Life Insurance
  • Voluntary Dental Insurance
  • Meal Allowances