Assistant Director of Drive Thru - AM

Role Summary:

               The Assistant Director of Drive-Thru serves as a guardian over this critical success factor in our leadership team, ensuring our Recipe for Service standards are met. This individual must have a passion for service, people, and operational excellence. The Assistant Director of Drive-Thru understands that customer satisfaction always takes priority, but efficient restaurant operations make it possible.

Primary Duties and Responsibilities:

• Develops and promotes growth among team leaders and staff.
• Effectively manages the Drive-Thru in the absence of Director.
• Is capable of following opening procedures of restaurant.
• Manages operations with passion, integrity, and knowledge while promoting the culture and values of Chick-fil-A La Plata.                                                                                                                                   

• Ensures all policies and standards are upheld.

• Maintains rigorous cleaning schedule for Drive-Thru, both inside and outside.

• Identifies and delegates responsibilities to team leaders and staff to ensure objectives are met and excellent service is consistently achieved.
• Consistently reviews operations and staff to identify any problems, concerns, and opportunities for improvement.
• Provides direction to Team Leaders and staff to achieve service goals.     
• Consistently monitor product and labor costs to remain within goals.
• Drives performance in Drive-Thru to increase both speed and accuracy.
• Leads by example to ensure consistent behavior of team:
  • Exhibits CORE 4 (All Day Every Day)
  • Exhibits 2nd Mile Service                  
• Creates culture of “continuous improvement” in Drive-Thru (no shortcuts).
• Meets weekly with Drive-Thru Leadership Team (Director, A.M. Assistant Director, P.M. Assistant Director) as a strategic partner.
• Establishes, posts, and tracks written monthly service goals with aid from Drive-Thru Leadership Team.    
• Assists in any areas of the restaurant when staffing constraints require.     
• Identifies employee weaknesses and retrain as necessary.
• Is certified in all eTrain modules relevant to position.

Minimum Qualifications:

• Previous Experience: Two years restaurant/management experience

• ServSafe Certification (Or to be obtained within three months of employment).

• Must have reliable transportation.
• Able to use touch-sensitive POS System.
• Able to lift minimum of 25 lbs.
• Able to work in a fast-paced environment.
• Able to work early mornings, weekends, and holidays (closed Thanksgiving/Christmas).
• No visible tattoos in uniform.

Benefits:

• Health Insurance - $4,200/year (estimated $350/month for “ACA Approved” insurance plans)
• Three days (24 hours) of Paid Vacation/Sick Leave for first year. Increases to one week (40 hours) after one year.
• Daily Break Food Allowance.
• Decision-making role in a multi-million dollar business.
• A famous brand on your resume.