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in Toledo, OH
Assistant Manager
•30 days ago
Hours | Full-time, Part-time |
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Location | 3303 Dorr Street Toledo, Ohio |
About this job
Summary of Position:
Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, labor costs, employee retention, guest service & satisfaction, food quality, cleanliness and sanitation.
Duties & Responsibilities:
- Completely understands all company policies, procedures, standards, specifications, guidelines and training programs.
- Ensures that all guests feel welcome and are given responsive, friendly and courteous service at all times.
- Ensures that all products and services are consistent according to the restaurant’s recipes, portioning, cooking and serving standards.
- Achieves company objectives in sales, service, product quality, facility appearance, sanitation and cleanliness.
- Controls and oversees cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Makes employment and termination decisions consistent with company guidelines.
- Fills in where needed to ensure product & service standards are met.
- Maintains an open and active line of communication with all staff to ensure quality service and efficient store operations.
- Continually develops staff efficiency while maintaining a positive and productive working environment.
- Updates all personnel and staff of product or service changes as needed.
- Prepares all required paperwork, including forms, reports and schedules in an organized and timely manner.
- Ensures that all equipment is kept clean and in excellent working condition through regular personal inspection and by following the restaurant’s preventative maintenance programs.
- Ensures that all products are received in correct unit count and condition, and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
- Manages product inventory, ordering and receiving in an organized manner.
- Ensures that restaurant policies on employee performance are followed.
- Schedules labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
- Administers prompt, fair and consistent corrective action for all policy violations in accordance with company policies, rules and procedures.
- Fully understands and complies with all federal, state, county and municipal regulations pertaining to health, safety and labor requirements.
- Provides advice and suggestions to General Manager as needed.
- Handles all customer complaints regarding products & services with courtesy and professionalism.
- Maintains a constant image of professionalism.
Qualifications:
- Must be 21 years of age.
- Must have at least 3 years of restaurant management or front-of-the-house operations in the Food Service Industry.
- Must be able to communicate and understand the predominant language(s) of the restaurant’s market.
- Must possess excellent math and technology skills, and have the ability to operate a cash register and Point Of Sale system.
- Must be able to stand for long periods of time (up to 8 hours).
- Must be able to reach, bend, stoop and occasionally lift up to 50 pounds.
- Must have the stamina to work 50 - 60 hours per week.