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in Richardson, TX

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Hours Full-time, Part-time
Location 100 South Central Expressway
Richardson, Texas

About this job

Description:
Ensure Guests receive an exceptional experience by attending to their needs in a timely, helpful and proficient manner starting from the door. Guides Guests through current menu and beverage offerings, answering questions as needed to ensure a positive Guest experience. Practices responsible alcohol service in accordance with state and local laws and Alamo Drafthouse, LLC alcohol policy.

REPORTS TO: Manager / Shift Supervisor / Bar Lead
SALARY / GRADE LEVEL: Hourly / Exempt

Requirements:
DUTIES / RESPONSIBILITIES:

  • Ensures that all Guests have an AWESOME Experience, and are EXCITED to come back.
  • Possess proficient knowledge of the menu in order to explain our offerings to the Guests; informs them of current food promotions and specials and answer any questions.
  • Accurately verifies orders and enters order into POS quickly and in proper sequence, using appropriate abbreviations and charges.
  • Serves beverages to Guests in a timely manner.
  • Ability to assess guest demeanor and identify when behavior should be called to the attention of a Manager.
  • Follows alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated Guests.
  • Collects payment (credit cards, cash) for drinks and/or food served following company established accounting procedures for all transactions.
  • Ensure all financial transactions are correct and maintains accuracy and coin for making change.
  • Operate credit card machines correctly.
  • Accurately calculates change due to the Guest and return appropriate amount in a timely matter.
  • Possess proficient knowledge of liquor and food quality and beverage preparation, and keep updated on new and revised beverage recipes.
  • Mixes ingredients such as liquor, soda, water and sugar to prepare cocktails and other drinks, and ensure that all drinks are prepared according to company recipes.
  • Ensure a clean and well-stocked bar.
  • Performs shift change and/or opening or closing duties. Secures all monies at the end of each shift. Adheres to all company safety and sanitation polices and procedures.
  • Assists other team members as needed or when business needs dictate.

Additional Info:
EDUCATION / EQUIVALENT EXPERIENCE

  • High School Diploma/GED or equivalent combination of education and experience.

QUALIFICATIONS

  • Ability to operate POS, make change and accurately conduct credit card transactions and account for all monies at the end of each shift.
  • Stands/walks 100% of shift.
  • Reaches, bends, stoops, and wipes frequently.
  • Able to deliver plates, food & clear tables which may require lifting as much as 30lbs.
  • Ability to read and write English.
  • Ability to verbalize and clearly respond to Guests.
  • Ability to read and write handwritten notes.

WORKING CONDITIONS
Work is typically performed in the restaurant environment. The noise level in the work environment is usually moderate. The work involves a majority of sitting, bending, stooping, twisting, climbing and some lifting up to 50 lbs.

HAZARDS
Only those present in a normal restaurant setting; no known significant hazards. Work performed in the restaurant has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving parts.