Help desk support technition - Full-time

Help Desk Support Technician (Pleasanton, CA)

About Us

Aldelo is a privately held software development company headquartered in Pleasanton, California. We specialize in the field of point of sale, payment processing and enterprise cloud software design and development.

Our core products are marketed and serviced by a network of more than 400 independent channel partners around the world. Our dedicated team of professionals currently service over 100,000 point of sale installations.

At Aldelo, we strive to provide a supportive work environment that promotes independent thinking and internal growth opportunities. We are constantly seeking talented, creative, and self motivated individuals to join our growing team.

Job Position Overview

We are looking for talented, creative and self-motivated individuals who want to play a key role in supporting our popular point of sale, payment processing, and enterprise management software solutions.

Qualified candidates will be responsible to provide technical assistance to our worldwide customers using telephone, email and remote support technology; conduct software and hardware testing and certifications; perform customer account maintenance and pro-active technical services as well as other duties associated with technical services.

Job Position Details

• Job Title: Support Technician
• Job Code: STR
• Job Type: Full Time Employee
• Job Location: Pleasanton, California
• Work Hours: Various Rotating Shifts, Including Nights, Weekends and Over Nights
• Compensation: Hourly, Depend on Experience; and Commission Opportunities
• Benefits: Medical, Dental, Vision, Paid Time Off, Medical Leave & Retirement

Job Position Qualifications

• Minimum of High School Diploma
• Minimum of 3 Years of Professional Experience in the Customer Service or IT Fields
• Windows 8/8.1, Vista, 7, 2008, 2012, and iOS, iPhone, iPad Experiences Desired
• Computer and Peripheral Hardware Installation and Maintenance Experience
• Software Installation and Usage Experience
• Ability To Handle Up To 8 Hours of Telephone Based Technical Assistance
• Ability To Conform To Schedule Changes That May Include Weekends and Over Night Shifts
• Ability To Learn From Experiences and Become Independent Thinkers
• Detail Oriented and A Passion For Quality
• Excellent Verbal and Written Communications

Job Location Details

• 6800 Koll Center Parkway, Suite 310, Pleasanton, CA 94566
• Tele-Commute is Not Available
• Daily Commute to the Job Location is Required

How To Apply

• Please Submit Your Resume To: jobs@aldelo.com
• Please Be Sure To Enter The Job Code In The Email Subject Field
• This Job Opening is Intended For Local Candidates Only
• No Agency or Recruiters Please
• No Telephone Calls, Faxed Resumes or In Person Visits Please