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Hours Full-time
Location Tigard, OR
Portland, Oregon

About this job

Looking to get out of retail? Looking for a long term opportunity with room for growth? Looking for a company that cares about their employees? Look no further!

Our client, a growing nationwide provider of cellular phones and services, has multiple immediate openings for Customer Service Representatives. 

This individual will be responsible for fielding incoming customer calls while maintaining a positive customer focused attitude. This is a contract to hire position with the opportunity to go permanent after 90 days.

Major job duties include:

  • Talks with customers by phone and receives orders for installation, turn on, discontinuance, or change in service. Provide service courteously, accurately, and efficiently.
  • Talks with customers about promotions and new/additional services
  • Research complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. 
  • Ensures customer retention and satisfaction.
  • Understanding and following of products, services, billing procedures, and sales procedures.
  • Making occasional outbound calls for customer service purposes.
  • Responding to customer correspondence and updating customer personal information.
  • Ensure customer information stays private, secure, and confidential.


Job requirements and qualifications:

  • 1+ year's exceptional customer service experience
  • Must have basic computer skills/typing ability
  • Aptitude to quickly learn and navigate new technology systems and applications
  • Have stable employment history with a track record of success
  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
  • The ability to actively listen and communicate with our customers, like an expert 
  • Be able to multi-task and provide explanations in simple terms
  • Proven track record of strong attendance/reliability 
  • A basic understanding of cellular phones and cellular industry is preferred, but not necessary
  • Must be able to read/write/speak English fluently