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in Portland, OR
Customer Account Adviser/Customer Service Rep. - Full-time
•30 days ago
Hours | Full-time |
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Location | Tigard, OR Portland, Oregon |
About this job
Looking to get out of retail? Looking for a long term opportunity with room for growth? Looking for a company that cares about their employees? Look no further!
Our client, a growing nationwide provider of cellular phones and services, has multiple immediate openings for Customer Service Representatives.
This individual will be responsible for fielding incoming customer calls while maintaining a positive customer focused attitude. This is a contract to hire position with the opportunity to go permanent after 90 days.
Major job duties include:
- Talks with customers by phone and receives orders for installation, turn on, discontinuance, or change in service. Provide service courteously, accurately, and efficiently.
- Talks with customers about promotions and new/additional services
- Research complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Ensures customer retention and satisfaction.
- Understanding and following of products, services, billing procedures, and sales procedures.
- Making occasional outbound calls for customer service purposes.
- Responding to customer correspondence and updating customer personal information.
- Ensure customer information stays private, secure, and confidential.
Job requirements and qualifications:
- 1+ year's exceptional customer service experience
- Must have basic computer skills/typing ability
- Aptitude to quickly learn and navigate new technology systems and applications
- Have stable employment history with a track record of success
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
- The ability to actively listen and communicate with our customers, like an expert
- Be able to multi-task and provide explanations in simple terms
- Proven track record of strong attendance/reliability
- A basic understanding of cellular phones and cellular industry is preferred, but not necessary
- Must be able to read/write/speak English fluently