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in Manhattan Beach, CA

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About this job

Come join a company that rewards hard work while having fun with your co-workers.  Nothing comes close to putting a smile on a guest's face when they come in to order a yummy cake for a birthday or special occasion for a family member, friend or work colleague.  At Nothing Bundt Cakes, we work hard AND have fun doing so.  The company culture and management team give you all the tools you need to be highly successful in your position in a friendly work environment.  If you're a reliable and energetic person, this is the job for you !

Qualifications:

  • Expected to pitch in when needed on multiple occasions and positions – this is NOT a pure management position – you are a leader and a doer – even the Bakery Manager focuses well under 10% of his/her time on “management”
  • Competitive and ambitious drive to interact with customers providing outstanding service to customer who expect a “WOW” customer experience
  • Friendly, sociable and upbeat – interested in people
  • Can motivate and manage GSR team with a strong sense of professional autonomy and ownership
  • Excellent at managing multiple tasks concurrently while ensuring each customer experience, whether in person or by phone is exceptional
  • Has a sense of urgency and attention to detail
  • Goal oriented and impatient when results are not achieved – always thinking of better ways to engage with customers to increase retention and frequency of visits
  • Take charge personality – willing to step in and lead when problems arise – handles such situations with cool headed thinking
  • Persuasive and capable of adapting interaction with customer – take the sale to the next level by matching our products with customers “occasion/event need” and creating additional incremental sales with complementary products
  • Excellent at helping formulating, implementing and achieving bakery sales goals as the leader and mentor of the GSR staff
  • Must be able to work weekends and Holidays when required as this is a Holiday driven business with respect to peak sales periods
  • Comfortable with learning back office systems and processes (ordering ingredients, retail and other supplies)

Experience:

  • Minimum of 3 years in a customer facing retail sales environment
  • Demonstrated people management experience
  • Proven ability to be timely and trustworthy at the workplace
  • Having fun in a previous job you can bring to the bakery is a PLUS.

*Please do NOT apply for this position at the bakery*