Call Center Representative - Full-time

Watch the video and APPLY HERE: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=1372330 American Choice Energy prides itself on the quality of its services. Every day's focus is on educating consumers on the energy choice program available to them in their state and how they can quickly begin saving money on the energy they currently use in their home or business through our top energy call center in Tampa.American Choice Energy is seeking an enthusiastic Customer Service Representative to join our customer service team in our newest location in Tampa. The energy deregulation industry is quickly approaching the trillion dollar mark. At American Choice Energy we pride ourselves at being one of the top energy marketing companies in the country. This position is for a motivated individual looking to apply their skill set in a positive and professional atmosphere, while seizing the opportunity to be part of a company that sincerely appreciates commitment and a strong work ethic. An Energy Consultant at American Choice Energy is responsible for reaching out to prospective customers to help them select a supplier for their energy and reducing their rate on their electric bill.

Position Overview As a Customer Service Representative, you will be responsible for taking outbound and inbound calls from customers regarding products and services. Additionally you will be providing general information regarding questions and concerns. This is a fast paced environment ideal for a person who wants a stable workplace and good people to work with!

Watch the video and APPLY HERE: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=1372330

What you will be doing You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers. Your main responsibilities will include:

• Talking to customers over the phone to inform them about our programs, educating them and getting them enrolled if it's a good fit.
• Help to resolve their questions or concerns
• Accurately document and update customer records in the computer system
• Remain calm and helpful even when dealing with upset customers
• Escalate customer complaints and/or calls to your manager when necessary
• Provide feedback and recommendations to your manager on ways the company can improve
• Perform other duties as assigned by your management team

Why would you want to join the ACE team

• 100% paid training
• Competitive pay
• A great team environment with supportive co-workers
• You will feel empowered to do things the right way amid a culture of high personal and business integrity
• There is real opportunity to learn, grow and advance your career (we love promoting from within here)
• We are strong, global company that truly cares about our local communities

Who we are looking for The best fit for this job is someone who:

• Previous customer service and/or call center experience preferred
• Has good computer skills
• Possesses excellent communication skills
• Cares about helping their customers
• Is team-focused
• Has the ability to multitask
• Is positive and can handle stress
• Can maintain the highest level of confidentiality
• Must be age 18 or older

*Schedule and Working Environment:

• Must be available to work Monday thru Friday 9am to 6pm. Dress code is business casual

Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the ACE team! Watch the video and APPLY HERE: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=1372330 Job Type:
Full-time Required education:Job Type: Full-time
Job Type: Full-time