Host/Hostess Reservationist - Part-time

Host/Hostess Reservationist - Part-Time

The Host/Hostess Reservationist is responsible for the greeting and seating of guests in VIP Clubs/Restaurants, table management and helping with the reservation line. This is a part-time, event-based position located within the Food and Beverage Department of Honda Center. Days of week, shifts, hours & total hours per week for this position fluctuate depending upon arena event schedule.

EXAMPLES OF ESSENTIAL DUTIES/RESPONSIBILITIES:

• Greet guests and patrons personally and/or on the telephone in a professional manner
• Maintain and ensure excellent customer service while greeting/seating guests
• Offer appropriate seating arrangements
• Present menus, introduce servers and welcome guests to the restaurant
• Ensure the quantity of menus is sufficient to cater to the number of guests along with the look of each menu is up to our standards
• Set up dining rooms and make reservation arrangements
• Maintain clean and organized tables and work area
• Understand and assist with execution of responsible alcohol service
• Understand and assist with execution of sanitation and food safety as it relates to the food and beverage industry
• Have complete knowledge of all menu items, production specifications, ingredients, cooking times and presentation
• Work with counter parts of operation to ensure event standards of service are reached
• Be comfortable with the arena and know how to navigate personally, as well as, assist guests
• Assist with clearing of tables as needed
• Support any other Food & Beverage departments as needed
• Other tasks as assigned by supervisors and/ or managers

SPECIFIC QUALIFICATIONS/ABILITIES:

• Minimum 18 years of age
• 1-year experience working as a host in an upscale restaurant preferred
• Strong customer service/hospitality skills
• Must possess excellent interpersonal skills and diplomacy
• Strong communication skills
• Ability to lift, push, and pull 20lbs
• Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
• Flexible schedule – candidates must be able to work 90% of all monthly events; ability to work nights, weekends and holidays as required
• Must be able to work in an environment with fluctuating temperatures