Inbound Customer Service Agent - Full-time

Are you always the first of your friends to be up to date on the latest electronics? Are you always upgrading to the latest and greatest devices? Are you passionate about technology?

We are currently seeking an Call Center Agents to ensure accurate, cost effective and timely order management in relation to mobile technology.

Hours: 1st & 2nd shift available.
Pay: $13/hr 

Job Duties:

• Processing orders within all cellular carrier systems
• Manage multiple orders, tasks, and follow up work and take necessary actions to update order entry systems to ensure timely delivery of products/services to customers
• Resolve order issues and carrier issues pertaining to client orders
• Providing exemplary customer service
• Meet minimum daily activity goals and objectives set forth by management
• Developing and nurturing relationships between the company and the Client
• Ensuring cost effective & timely order management
• Work closely with multiple departments across the organization, to ensure that orders meet all client established guidelines

Requirements:

• Minimum of 2 years' experience in a customer service environment
• Basic knowledge of Microsoft applications (Word, Excel, Outlook)
• Strong typing skills
• Outstanding verbal, written, and interpersonal communication skills
• Order entry experience preferred
• Ability to manage multiple orders/systems simultaneously
• Strong attention to detail in assembling and submitting service requests
• Willingness to work and make decisions in a rapidly changing environment
• Ability to resolve orders/trouble thoroughly with initiative and urgency
• Exceptional listening, questioning and call control techniques